Maritza Ceja Email & Phone Number

Throughout the years in the Hospitality industry I have learned to manage daily front desk operations; reservation process, checking in/out of guests. Runs daily reports, facilitate tour activities and handle customer requests for information and services. Substitute as cashier when necessary for day or evening shift overseeing all operations. Display a warm friendly, professional manner to clients and visitors. Maintain a log book in a professional and informative manner. Train staff and handle all major complaints in a calm and efficient manner. Worked closely with wholesalers and groups. Attended weekly management meetings. Scheduled staff according to hotel needs. Check and turn in payroll on time. Assisted Catering Manager when needed. Had daily meetings with Maintenance and Housekeeping manager.Worked closely with GM on revenue management. Upload rates into the PMS and extranet sites. Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site’s fire, safety, and disaster plans. Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize their needs. Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.

Listed skills include Front Office, Scheduling, Customer Satisfaction, Inventory Management, and 4 others.

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  Magnolia High School