Maritza Duran Email & Phone Number

Boca Raton, Florida, Us

As Hospitality Accounts Support Specialist I will be responsible for interacting with the Hospitality Sales Vertical that includes: Cruise lines, Disney and all hotel groups executing a range of external and internal requests. Develop and secure long-term relationships with Hospitality Account Customers.First point of contact for customers through our multiple channels of communication, will ensure optimal customer satisfaction by resolving concerns while helping customers solve problems and navigate through our internal customer channels. Utilize dashboards, reports, and other resources daily to proactively manage account activity and support Hospitality Account customers, perform daily account audits and updates. Internal expert handling questions/process requests from all Shoes For Crews internal departments

Boca Raton, Florida, Us

Key Responsibilities and Accountabilities:Inbound• Generate ASN’s for material receipt• Review domestic inbound deliveries to distribution centers• Compile daily FTP files to check completed inbound shipments• Process inbound receipts / update inventory • Run backorder process once inventory has been updated• Assist Finance in close of month tasks Inventory• Monitor and report warehouse cycle counts • Research no stocks and perform inventory adjustments• Periodically ensure SKU settings are correct• Monitor warehouse packaging supply inventoryOutbound• Manage and resolve daily service issues, failures, or delays • Manage special account shipping requirements• Run daily specified reports to ensure DCs are meeting SLA’s• Ensure every order is accounted for and track key critical or time sensitive domestic or international orders to completion.• Assist with Canada duty drawback and cross border reports • Drive the duty drawback process • Performs related / additional duties as assigned

Boca Raton, Florida, Us

Fort Lauderdale, Fl, Us

Operational support of the sales and commercial organization• Design and maintain reports to support Sales and Marketing department by directing the efforts in defining, creating, and delivering operational reports and dashboards to strategic and tactical audiences.• Project manage initiatives and processes on the Sales and Marketing Department.• Responsible for B2B revenue forecast consolidation and analysis data to evaluate current sales performance.• Directs effort for defining, creating, and delivering operational reports to internal customers.• Prepare Sales and Marketing Department’s reports / presentations to management.• Conduct win/loss analysis with account managers.• Leveraged and shared best practices and lessons learned among different geographies.• Ownership and execution of other projects as required.• Manual calculation of sales team’s quarterly sales achievement.

Morristown, New Jersey, Us

Operational support of the sales organization for the Caribbean & Central America• Provide support to the sales organization team which consists of Regional Sales Manager, Territory Account Managers, Channel Account Managers and Sales Engineers.• Revenue assurance. Weekly forecast and outlook on expected sales, escalations of purchase orders, order disputes• Daily reporting of account manager sales funnel in SalesForce.com, weekly/daily meetings to ensure accuracy and dependability of funnel. • Provide customer support to contracted distributors and business partners throughout the region. Point of contact for any customer escalations.

Morristown, New Jersey, Us

Responsible for distributor SOIR compliance. Liaison between our Global Operations team and the distributors and DCAMs.

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Compensation reconciliation. Ensure proper commission credits and payouts on a monthly basis. Report to sales team and management quota achievements

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