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@libertypr.com
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Maritza Gonzalez is listed as Sr Retention Analyst at Liberty of Puerto Rico, based in Puerto Rico. AeroLeads shows a work email signal at libertypr.com and a matched LinkedIn profile for Maritza Gonzalez.
Maritza Gonzalez previously worked as Business Analyst at T-Mobile and Reporting Manager at Sprint Nextel Inc.. Maritza Gonzalez holds Bachelor Of Business Administration - Bba, Computer Science from Universidad De Puerto Rico.
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Professional with experience in the use of data analytics to enhance operational efficiency, prepare detailed documents and reports while managing complex internal and external data analysis. Negotiate with team members to develop work plans that benefit and contribute to comprehensive assessments of business needs. Team player and leader that provides improvement as a value and continuous learning. Hardworking, problem solving person with ability to handle multiple demands in a fast-paced environment. Strives in a culture of innovation, collaboration, and clear shared objectives. Excellent written and communication skills and a passion for delivering actionable insights to key stakeholders.Core Competencies include:✦ Database Management✦ Powe BI✦ MicroStrategy✦ Ensemble✦ KPI Reporting✦ Microsoft SuiteEarlier roles held with Sprint: Billing Liaison | Account Receivables | Customer Service Representative
Listed skills include Leadership, Customer Experience, Teamwork, Face To Face Presentations, and 7 others.
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San Juan, Puerto Rico
Develop and manage large complex datasets to gain actionable insights on customer churn and behavior. Partner with Marketing and Customer Service organizations to drive connectivity between customer experience, CARE, loyalty initiatives and retention.
Guaynabo, Puerto Rico
Managed database reporting for transition of all Puerto Rico and USVI Sprint subscribers to T-Mobile by delivering consumer trends on long- and short-term strategies. Subject matter expert on KPI reporting utilizing data analysis tools such as Teradata and MicroStrategy. Developed cross-departmental communications to functional areas with up-to-date business results.•Identified gaps in business selling to increase net adds.•Delivered quarterly reviews to identify base profile and implement measures to reach forecast.•Interacted with departmental teams to understand business needs and translate into requirements and project scope.•Served as main point of contact (POC) to deliver support on all Sprint subscriber efforts.•Validated data with due consideration for the influence of missing information.
Guaynabo, Puerto Rico
Developed KPI reporting across retail channels to ensure informed business decisions were made. Researched and analyzed system-related issues by communicating with internal subject matter experts to provide better customer experience. Delivered executive-ready reports that ranked region with national comparisons. •Main POC for all data fed into MicroStrategy Reporting System for Puerto Rico market allowing executives immediate access to financial and business reporting.•Measured actuals against forecast to deliver business requirements to meet objectives.•Tracked deactivation trends that assisted in marketing and base management initiatives.
Recruited and coached teams of associates responsible for handling Puerto Rico/USVI Business and Consumer customer calls to promote problem solving, teamwork and provide guidance. Measured performance through KPI reporting and by providing feedback. Guaranteed Business clients 24 x 7 customer service support with on-call personnel. Communicated trends vs goals to leadership. •Monitored calls for quality assurance & first call resolution to improve customer retention •KPI’s Reporting statistics communicated to celebrate success, motivate and develop process improvements •Performed first invoice review with Business customers to enforce contract stipulations.
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Maritza Gonzalez works for Liberty of Puerto Rico.
Maritza Gonzalez is listed as Sr Retention Analyst at Liberty of Puerto Rico.
AeroLeads has found 1 work email signal at @libertypr.com for Maritza Gonzalez at Liberty of Puerto Rico.
Maritza Gonzalez is based in Puerto Rico while working with Liberty of Puerto Rico.
Maritza Gonzalez has worked for Liberty Of Puerto Rico, T-Mobile, and Sprint Nextel Inc..
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Maritza Gonzalez holds Bachelor Of Business Administration - Bba, Computer Science from Universidad De Puerto Rico.
Maritza Gonzalez is listed with skills including Leadership, Customer Experience, Teamwork, Face To Face Presentations, Data Analysis, Microsoft Office, Problem Solving, and Data Analytics.
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