Maritza Malone Email & Phone Number

Teller Supervisor III Direct transaction activities of the tellers, coordinate branch schedule, and guide teller training and development, maintain a high level of excellence on yearly branch audits• CIQ 5 star service, Assist customer with their Financial well being.• Conducts audits on a regular monthly basis and more frequently if needed• Monitors cash-on-hand, drawer limits, check cashing guidelines and security procedures• Coach Tellers, Teller Observations, Ensures that all Branch work is accurate before it leaves the Branch• Remain knowledgeable and conduct procedures relating to office security, including but not limited to: Security procedures, Monthly Audit Checklist requirements, security equipment testing, office security training, and surprise cash audits. Acts as a key security agent within the office• Lead teller team services in accordance with established security safeguards, banking policies, and guidelines.• Using time management skills to ensure appropriate staffing levels.• Initiate referrals and effectively cross-sell bank products and services.• Daily balancing of cashbox, coin machine, ATM, and branch vault

Maximize the depth of profitability of the clients’ relationship by providing lending,investment, checking, business, and savings solutions to ensure an outstanding customerservice experienceExceed current sales revenue goals by selling and cross-selling bank products andservices to retail, mortgage and small business customers that satisfy the financialneeds and goals of the customer

Bensenville, Il

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

Utilized knowledge of TCF products and services to bring new business to the branch• Leverage available resources and technologies to optimize the customer experience andserve our customers with operational excellence and accuracy∙ Assist both banker and teller associates by using in-depth policy and procedureknowledge to handle more complex transactions and issues.∙ Knowledge of policies and procedures and the ability to apply this knowledge toreal situations and customer interactions.∙ Coach, train and assist all associates with sales and customer serviceinteractions.