Provided administrative operations using current Microsoft Office 365. Prepared bookkeeping and financial reports in Excel. Create, update and track purchase orders using Smartsheet. Acted as HR manager, responsible for hiring, orientations, benefits administration, compliance and career advancements. Administered payroll in Gusto and Davis Bacon Wage using WH347 payroll forms, PTO accruals and timesheet verification. Worked with Superintendent and coworkers to ensure inventory accuracy through cycle counts, annual inventory count and review of over/short reports.

• Greeted and provided customer service for both lines of business: respiratory and dietary care. • Provided paperless environment by scanning and assigning documents into CPR+ database and Application Xtender software. • Increased IV/ENT dietary patient services by daily updating tickler reminders in CPR+ and Excel spreadsheet for monthly physician orders, plan of treatment, and yearly plan of care provided by dietitians, pharmacist and nurses. • Served as liaison for emergencies and maintenance communication. • Managed branch deposits, petty cash and medical records. • Organized interviews and dinner meetings for management. • Maintained compliance with branch certification, urgent active patient care, emergency and administrative procedures. • Translated and Interpreted Spanish services when needed.

• Assist clients with the Washington Healthplanfinder application in Spanish, English and language line assistance for all other languages with the goal of having clients enrolled in medical insurance at a timely and efficient pace.• Entrusted to work part time with special projects in reviewing documents to approve or deny conditional eligibility clients for tax credits. • Scheduled calls to assist In-person Assisters and Brokers with complicated applications at a convenient date and time.• Maintained confidentiality of client’s information by following HIPAA regulations and Privacy Policy. Assisted clients with the Healthplanfinder application for medical insurance and renew coverage.• Managed noted in CSR database for accuracy of incoming call reports.• Provided 96 percent and above of Quality Assurance of Excellent World Class Customer Support. • Administered knowledge of the Affordable Care Act to customers when needed.

• Coordinated with staff during the hiring process by screening applications, scheduling interviews, mailing declined perspective correspondences, and data entry of new employee.• Delivered understanding of company benefits: Retirement Plan, Health Insurance, Life and Disability Insurance, and Accidental Death and Dismemberment.• Explained a summary of the policies and procedures.• Organized incoming and outgoing document flow in an Excel spreadsheet.• Managed and approved of supply orders in support of economic cost control.

• Scheduled janitor and floor maintenance regular cleaning services by providing detail information of the contract daily Service Schedule in Google calendar for accurate service.• Increased employee’s performance by translating and updating performance appraisal forms.• Created and maintained the electronic and hard copy filing management for proficient personnel use.• Provided courtesy calls for exceptional services with contracted accounts.• Communicated with main branch staff members in Yakima on new contract information and hired employees utilizing Outlook software, scanner, and fax machine.• Supervised daily arrangements and scheduling of employees for clientele’s services by accurately entering payroll hours, inventory, and key log utilizing Excel and Word.

• Organized records of 45 members applying electronic and hard copy files. • Participated to decisions in committee meetings by recording minutes of staff meeting. • Increased communication among staff and members in updating weekly bulletin and upcoming events. • Served as liaison for women and children coming out of Domestic Violence situations.

• Prioritized work to meet the demand and deadline for multiple supervisors.• Increased attendance for the mandatory quarterly goal contracts by helping report weekly participation to students and the Department of Social and Health Services.• Maintained communication with clients using multi-line phone and e-mail.• Developed and published the monthly newsletter with the purpose of improving student resources and everyday life.• Followed policy and procedures in maintaining confidentiality for staff, students and clientele.• Utilized strong interpersonal communication skills and build rapport with customers.• Helped with public speaking by explaining the updates on DSHS requirements and improvements on PowerPoint and provided services to help complete quarterly applications.

• Managed time and communication by processing data and descriptions of scheduled programs for the English and International Network within a one to two months deadline for productions department, outside vendors and Networks.• Reduced programming errors by reporting details of program time, content, and descriptions before airing.• Assisted in hosting and translation for the Latino Network when needed.