Maritza Ortiz Email & Phone Number

Brooklyn, New York

Transport clients to Ime appointment, Physical therapy and Doctors appointment.

Brooklyn, New York

Supervised mailroom, maintenance and customer service departments for various Pitney Bowes sites. Oversaw mail clerk sorting and distribution of mail. Monitored customer service associate mail and package deliveries. Trained all staff on company policy and procedure. Controlled timesheets and provided input for staff evaluations. Called out for all outgoing messenger packages using City Expeditor. Created all reports (SMR, Postage Charge Record, Month Ends Report, Route Activity Report, Incoming USPS Mail Reports). Maintained daily logs, such as Fed Ex, Messenger, Box Moves and USPS and created monthly reports. Handled inventory for all office supplies and ordering of supplies. Oversaw incoming/outgoing pouches using Global Options or Fed Ex. Handled all client concerns, issues and complaints. Set-up and maintained attorney and secretary supplies.

New York, New York

Provided supervision for mailroom and customer service departments at various OCE sites such as Alliance Bernstein, Time Warner, Warner Music Group, and Simon and Schuster Publishing. Appointed to open new site, QRS Digital Photography Group, setting-up all new accounts with Fed EX, DHL and UPS and selecting and implementing phone system. Trained all new staff on company policy, procedure, mailing machines and equipment as well as protocol for specific sites. Supervised mailroom clerks and customer service associates. Controlled timesheets and provided input for staff evaluations. Oversaw sorting and distributing of mail, handled package inbound and outbound services, and processed purchase orders. Operated DX machine and trained staff on proper usage. Attended staff development trainings on new equipment, customer service techniques and management.