Maritza Pappe Email & Phone Number

Clermont, Florida, United States

Clermont, Florida, United States

Engaged inbound callers from realtors and customers regarding their closing timeline-Assisted customers with web portal issues- Built relationships with customers and realtors-Maintained Outlook calendar to reflect all closings dates-Reviewed sales contracts and cleared any issues to clear title- Excellent research skills-Ordered Surveys and Estoppels in a timely matter-Tracked and analyzed home sales to ensure timely closings for Escrow Closer-Prepared deed packages-Prepared warehousing documents and assisted with recordings of documents-Audited accounts and reimbursed outstanding and dormant checks- -Employee training experience

Clermont, Florida, United States

Processed attorney requests, billing medical records, subpoenas, and updated accounts-Communicated with attorneys- Assisted customers with web portal issues -Managed internal Pacs library-Updated patient record files using EHR & PM software-Processed Accounts Payable & Accounts Receivables-Scheduled appointments and updated account information-Processed requests for medical records for patients and as well as for Insurance Providers-Verified Insurance-Processed referral requests and engaged with referring physicians office personnel

Orlando, Florida

Managed and inputted new home buyer’s contracts in Soft pro- Engaged inbound callers from realtors and customers regarding Requested and prepared deed packages surveys, estoppel, and W-9’s-Prepared warehousing documents-Tracked and analyzed each home purchase to ensure timely closings- Assisted customers with web portal issues--Prepared warehousing documents and assisted with recordings of documents

Miramar, Florida

o Manage IPT Toolo Manage all providers - 10o Circuits- approx-850o Project: Analyzing and purging of all IPT circuits to ensure proper active status. Project with Mexico/Telmex USA has been completed. Accurately identified active circuits. o Manage monthly IPT reports for Sales Operations reporting.o Entering new orders on the tool, homologizing and updating pricing.o Save on x// and on the IPT Tool the Signed Service Orders.o Assuring tool functionality to both Billing and our Department.o Managed Order/Billing with Finance, reassure dispute due to contractual terms, etc.o Manage Revenue Assurance with Finance and Mexico in order to assure contractual billing accuracy.o Homologize all current IP Ports to ensure accuracy for IPT Tool.o Ensure the homologizing of current IPT customers names.o Manage circuit reconciliation with Mexico contacts.o Updating and purging on a monthly basis new circuit and pricing information when applicable.

Miramar, Florida

o Manage all Voice Customer Revenue Total Customers  190 Total Opportunities  455o Maintain accurate logs of all opportunities in process, disconnected and active on a Voice excel log.o On a yearly basis, open new files for the current year and analyze & transfer current & viable information. o Downloading monthly/saving invoicing from (5 Local Country websites) of Local Countries as well as analyzing the relevant revenue corresponding to each sale for that particular customer. o Contact/acquire monthly invoices from (20 different providers) via email as well as analyzing the relevant revenue corresponding to each sale for that particular customer.o Maintain, manage, update each customer’s voice tracking excel per opportunity.o Maintain, manage, & update accurate revenue data for Intl Toll Free customers.o Interact with the Finance dept. regarding the revenue reported for Intl Toll Free customer’s data.o Monthly reconciliation of all applicable accounts both on Voice Tracking excel and SOS tool.o Manage and track pending Voice Sales in order to change to an active status.o Input all Opp. revenue monthly in the SOS Tool. o Help and Co-Work with LSO in order to prepare compensation reports, accurate metrics on a quarterly basis. Analyze the differences in previous monthly reporting & present monthly reporting for compensation reports.o Update the Compensation Status on the Voice Opp. Log, & inform the LSO when they are ready to compensate.o Update/Upload excels & figures in the Compensation Status Section in SOS Tool, on a monthly basis. o Download & manage the monthly exchange rates for several countries.o Interact with local & regional accountant managers to get the correct information in order to track accurate voice revenue.o Maintain & Update Sales Operations Voice Metrics Dashboard ( To assure accurate revenue reporting) Monthly Voice Metrics Dashboard Sales Operations Metrics Dashboard (track all open, closed, disconnected opportunities)

Miramar, Florida

o Manage all the Contract Management Tools, Contracts, and related matter: Contract Management Tool  1 MNC Multinational Contract Folders on x://  1,231 MNC Multinational Contract Files on x://  24,000 All Contracts (Contract. Mgt. Tool Website): Documents total 2,133• NDA  332• MSA  224• Service Annex  563• LOA 204• LSF- Data 150• LSF- Voice 183• Others 477o Uploading of all new documents such as: NDA, MSA, Service Annex, DIA, ILP,MPLS, LOA, LOI, Local Sales Formats- Voice/Data, etc., and all correspondence associated with each document to the Contract Management Tool as well as x://.o Uploading pertinent data into the Contract Management tool for Account Managers/SO’s to access at any point in time.o Monitor contract management and administration support for developing documents, life cycle contract.o Track contract’s progress through the start and end date of the signature process via Contract Management Tool.o Interact with the Account Managers regarding the status of documents in process.o Review contract information, contract approvals from the legal department and review of the renewal terms that helps to implement early warning to Account managers to initiate contract renewal negotiations.o Mail Contracts to customers and assure their recipient via DHL or Fed Ex.o Monitor and retrieve original documents that are sent to customers for accurate record keeping via Contract Management Tool Signature Process.o Maintain and manage all reports, correspondence regarding contract management issues, questions and escalations, updating and managing contact management data. o Monitoring the status of tickets open with IT due to bugs/errors/ in the Ticket Status Report Log.o Manage the contract penalties or early cancellations through the Contract Management Tool.o On a monthly basis: Manage the contract’s expiration dates. Validation of account manager’s awareness of such validations in order to get timely renewals, etc.

Miramar, Florida

o Uploading of all old legacy documents to the Contract Management Tool from the x: // drive .o Work with IT in the implementation of Customer Management Tool- Phase 2 .o Work with IT in the implementation and upgrade (such as new documents/new services) of Customer Management Tool. o Provide Contract Management training to new employees.o Interact with Account Managers/ LSO’s regarding questions on the lifecycle of documents and the interaction in the Contract Management Tool.o Update /Maintain the Contract Management Tool manual.o Upload and maintain all the new contract versions provided by the legal dept.o Tracking/saving of all completion notices to individual customer folders (Contract Management Tool / as well as the x//) and maintain current log on Completion Notice Excel.o Manual training for Contract Management IT tool (near future).o Monthly monitoring of Purchase Orders, FX, Invoicing for IT Services. Interaction with the Finance Dept. and customer on a monthly basis.o Participate in the development and design of the Contract Management IT Tool through different meetings with management.

Miramar, Florida

o Analyzed, contracts for Multinational companies in order to start data entry for new project web tool: Contract Management Tool.o Analyzed and maintained accurate records of new/old legacy contracts in excel worksheets to be uploaded via IT dept.o Played an intricate part in the development of the Contract Management Tool web tool.o Assisted in the debugging of the Contract Management Tool web tool.o Trained Account Managers /Sales Operations analyst in the Contract Management Tool web Toolo Uploading of all old legacy documents to the Contract Management Tool from the x: // drive .

Davie,Fl

o Helped in the coordination of events for the Distinguished Lecture Series.o Helped in the coordination and planning of The Annual Hall of Fame event.o Answered phone calls and coordinated the event with the Main coordinator.

Hialeah, Fl

• Managed over 300 customers via Creative Solutions Software.• Analyzed Accounts Payable/Accounts Receivables on a daily basis.• Analyzed customer's receipts to accurately reflect accurate revenue.• Analyzed and entered Payroll information.• Analyzed and entered entries for quarterly 940 & 941 payments to the Internal Revenue Service.• Interacted with customers on a daily basis in regards to their accounts.• Prepared all Financial Balance sheets on a monthly basis to be distributed to their respective customer.• Prepared all end of year reports, accurately prepared all W2's and 1099 statements.• Interacted on a daily basis with the Senior Accountant in the firm.• Assisted the Senior Accountant in preparing and printing, 1120 & 1120S corporation filings.• Handled all pertinent phone calls as needed.