Maritza Polanco Email & Phone Number

San Salvador, Sv

El Salvador

About Me in this Role:In my current role at Uassist.ME, I serve as a Level 2 Escalations Agent for Flaviar Checkout, an e-commerce platform specializing in distillery products. I excel in managing Level 1 escalation, responding promptly to customer emails, and coordinating with retailers and brands to ensure seamless operations. My responsibilities span handling address changes, processing refunds, managing billing procedures, and resolving issues such as incorrect, damaged, or lost orders.Daily Operations:My daily operations are centered around proficiency in platforms like Slack, HelpScout, Intercom, Google Sheets, and Shopify, crucial for effective communication and workflow management. I thrive in the dynamic e-commerce landscape, adeptly navigating diverse procedures and scenarios daily, utilizing IA Chat GPT to enhance efficiency in addressing challenging emails and providing nuanced responses to diverse customer needs.Key Skills:My role demands meticulous attention to detail, unwavering concentration for accurate and timely resolutions, and maintaining impeccable grammar and a kind tone in all communications. I prioritize fostering positive relationships with customers, retailers, and Flaviar-affiliated brands, ensuring tailored solutions and high levels of customer satisfaction.Career Growth:As a Level 2 Escalations Agent, I've developed a versatile skill set, combining technical proficiency with adaptability and a commitment to delivering exceptional customer service. My experience at Uassist.ME has been dynamic and enriching, contributing significantly to the overall quality of customer interactions and operational efficiency.Looking Ahead:I am passionate about leveraging technology and advanced platforms to streamline processes and enhance customer experiences. I am eager to continue my career path in customer service and operations within the e-commerce sector, aiming to contribute positively to future teams and organizations.

El Salvador

I work remotely as a back-office worker for Bud Clary, a car dealership based in Auburn, Washington. In this role, I handle independent tasks and collaborate closely with a busy client to maximize efficiency and professionalism. My responsibilities include:Customer Service and Communication:-Making daily calls to ensure customer satisfaction and confirm appointments-Scheduling appointments for potential car buyers, involving sales tasksAdministrative Support:-Answering customer messages via the Matador platform-Creating reports and Excel documents-Proficiency in Microsoft Teams for collaborative work-Data Entry & Data ResearchHTML Email Design:-Designing and coding HTML emails to enhance communication and marketing effortsCRM Management:-Utilizing the eLead CRM system for customer relationship managementWorking at Bud Clary has allowed me to develop strong organizational skills and the ability to work independently while maintaining a high level of professionalism and efficiency.

El Salvador

I worked at E4CC, the largest company in El Salvador dedicated to teaching English to students aiming to secure better jobs in call centers, improve their English proficiency, and adopt a positive mindset in all their endeavors. During my time at E4CC, I:Teaching English:-Utilized an interactive method of learning to ensure full participation from all students-Provided professional support across various areasDeveloping Skills:-Demonstrated empathy and leadership qualities essential for effective teaching-Fostered a positive and encouraging learning environmentThis experience allowed me to develop strong teaching skills, adapt to diverse learning needs, and maintain professionalism while supporting students in their personal and professional growth.

El Salvador

I worked at Florida Blue Inc., one of the leading insurance companies in Florida, known for offering quality services. As a Customer Service Representative, my responsibilities included:Billing Information Management:-Checking payments, balance status, and billing information-Applying and verifying discounts and rewardsPolicy and Benefits Verification:-Checking policy benefits for each member, including coverage for MRIs, CT scans, tests, vaccinations, cancer and diabetes treatments, out-of-pocket maximums, copayments, and deductibles-Verifying providers, medication coverage, and additional insurance benefitsSend Emails Regarding the Customer's needs:-Check and share the member's closest doctor's office and send the information through email-Verify the customer's mailing status and request letters and account statementsThis role allowed me to develop a comprehensive understanding of insurance policies and enhanced my ability to provide detailed and accurate information to customers.

El Salvador

I worked at FedEx, the largest shipping company in the USA, which also offers international services. I began as a Domestic Customer Service Agent, focusing on customers within the USA. My responsibilities included:Shipment Management:-Scheduling pickups for Express and Ground services-Tracking packages to determine their location and status-Resolving customer issues when a driver was missed or a package was lost-Work with different departments to gather information about the customer's packageCustomer Assistance:-Obtaining rates and quotations-Checking service availability-Sending materials and supplies-Verifying account statusesDue to my strong performance, I was promoted to the international line, where I gained extensive knowledge of customs and international shipping procedures.

El Salvador

I worked for a leading company in the USA, helping customers find the best packages for Internet, Cable, Voice, and Mobile services for themselves and their families. My responsibilities included:Customer Assistance:-Helping customers choose the best packages for their needs-Explaining how services work and checking availabilityCustomer Support:-Addressing customer inconveniences and doubts related to products and services-Assisting with tech support issues and handling retention effortsThis role allowed me to enhance my sales and customer service skills, ensuring that customers received optimal solutions and support for their telecommunications needs.

El Salvador

I worked in one of the largest and most prestigious stores in El Salvador, which also has a presence in several Latin American countries. During my tenure, I developed strong customer service skills, learning how to effectively interact with customers and offer products and benefits. My role encompassed various responsibilities, including:Customer Interaction:-Engaging with customers and providing excellent service-Promoting products and benefits effectivelyCashiering:-Performing duties quickly and efficiently, especially during peak hours-Ensuring a smooth and time-saving experience for customersThis experience taught me how to handle a fast-paced environment and foster positive customer relationships, contributing to the overall success of the store.