Maritza Ramirez Email & Phone Number

Toronto, Ontario, Canada

Professional Services Engineer Jan 2020 to March 2023Ocuco • Innovations LMS (Lab Management System) support and installation.• Install Innovations (our Lab Management System) and train customers in its functionality• Develop and maintain project plans in Smartsheets (Project management software)• Provide application support to customers primarily in the Americas and Europe• Liaise with the development team to troubleshoot critical and urgent issues• Extoll the… Show more Professional Services Engineer Jan 2020 to March 2023Ocuco • Innovations LMS (Lab Management System) support and installation.• Install Innovations (our Lab Management System) and train customers in its functionality• Develop and maintain project plans in Smartsheets (Project management software)• Provide application support to customers primarily in the Americas and Europe• Liaise with the development team to troubleshoot critical and urgent issues• Extoll the virtues of the new system and build confidence in Ocuco and the Innovations products.• Internal and external support help desk, providing technical support to users on general issues, network connectivity, printing software installations.• Linux LMS Internal and external support, providing technical support to users on general issues, network connectivity, printing, software installations Show less

Toronto, Canada Area

• Internal and external support help desk, providing technical support to users on general issues, network connectivity, printing, Microsoft office 365, software installations• Experienced mobile technologies: Blackberry Devices Enterprise and Android• Managed all Microsoft server products support• High-level oral communication skills in English and Spanish• IT ticketing systems and remote management tools• Monitoring network and server event alerts in a NOC• Exchange… Show more • Internal and external support help desk, providing technical support to users on general issues, network connectivity, printing, Microsoft office 365, software installations• Experienced mobile technologies: Blackberry Devices Enterprise and Android• Managed all Microsoft server products support• High-level oral communication skills in English and Spanish• IT ticketing systems and remote management tools• Monitoring network and server event alerts in a NOC• Exchange Server 2010• Remote logon and VPN support• Office 365 Admin Center• iOS, Android, Blackberry and Itunes• Cloud infrastructure• IM clients – Microsoft Lync/Skype for Business• CRM applications• PC/Network Security, TCP/IP and wireless communications Show less

• Release change cycle for 3th party and in house applications on all environments(DEV, TESTING and PRODUCTION).• VMware Sphere Client specialist.• Proficient and accurate technical support for internal and external costumers.• Manage License and certificates Renewals on Prod and NonProd servers.• Development of run books for Global Applications for the Information Technology department in deferent environments.• Update and maintenance Knowledge database for applications… Show more • Release change cycle for 3th party and in house applications on all environments(DEV, TESTING and PRODUCTION).• VMware Sphere Client specialist.• Proficient and accurate technical support for internal and external costumers.• Manage License and certificates Renewals on Prod and NonProd servers.• Development of run books for Global Applications for the Information Technology department in deferent environments.• Update and maintenance Knowledge database for applications for First Level, Second level and Third level support.• Experience in Microsoft server products, Citrix, VMware environments,Control-M, CRM Dynamics and MS Cloud Server.• Experience with Backup and restore systems.• Patch Maintenance cycle for PROD and NonProd Server.• Experience troubleshooting networking and internet connectivity related issues.• Experience with Packaging tools and Microsoft CloudClient . • Microsoft Visual Studio and Team Foundation Server • RSA token experience• MS CRM Dynamics• QlikView Experienced Show less

Toronto

• VMware Sphere Client specialist.• Proficient and accurate technical support for internal and external costumers.• Experience with ticket tracking system (Opening, handling and solving events)• Development of procedures and guidelines for the Information Technology department in deferent environment .• Experience in Microsoft server products, Citrix and VMware environments.• Experience with Blackberry Devices Enterprise level.• Experience troubleshooting networking and… Show more • VMware Sphere Client specialist.• Proficient and accurate technical support for internal and external costumers.• Experience with ticket tracking system (Opening, handling and solving events)• Development of procedures and guidelines for the Information Technology department in deferent environment .• Experience in Microsoft server products, Citrix and VMware environments.• Experience with Blackberry Devices Enterprise level.• Experience troubleshooting networking and internet connectivity related issues.• Internal help desk, providing technical support to users on general issues, network connectivity, printing, Microsoft office applications, software installations. Show less

Toronto, Canada Area

• VMware Sphere Client specialist.• Proficient and accurate technical support for internal and external costumers.• Experience with ticket tracking system (Opening, handling and solving events)• Development of Alert notice through all global organization relate to applications on maintenance, downtime for production applications.• Communication Skills: Spanish (Mother tongue), English and Italian.• Experience in Microsoft server products, Citrix and VMware… Show more • VMware Sphere Client specialist.• Proficient and accurate technical support for internal and external costumers.• Experience with ticket tracking system (Opening, handling and solving events)• Development of Alert notice through all global organization relate to applications on maintenance, downtime for production applications.• Communication Skills: Spanish (Mother tongue), English and Italian.• Experience in Microsoft server products, Citrix and VMware environments.• Experience with Blackberry Devices Enterprise level.• Experience troubleshooting networking and internet connectivity related issues.• Call dispatch, coordinating service calls on the field with technicians.• Installation of interact equipment at client site, replacement of defective equipment Show less

Toronto, Canada Area

Duties:• Invoices orders and Statements Management • Document Bank Deposits and Invoices • Filled, mailed correspondences• Office administrator duties • Perform answered phones (80 calls daily), messages• Responsible for the Payroll

Colombia

• Teaching MS office to high-school students (grade 6 to grade 11)• Provided Network support for school• Instructed, demonstrated and answered technical concerns from staff

Colombia

• Network Administrator for Latin-America Network Nodes (Colombia, Ecuador, Peru, Venezuela and Curacao)• Programming Schedule for Preventive and Corrective Maintenance for the Network Across the country (Colombia).• Provide Operational Support for IBM Costumers.• Installed Communications devices (routers, Hub’s, modems, switch’s) for AT&T costumers.• Establish Access and maintenance for external network communication.

Colombia

• Network Support for IBM Node Cali.• Provide Internet Support for IBM Costumers.• Provide Internet and Intranet support for IBM.