Maritza Ramirez Email & Phone Number

Toronto, Ontario, Canada

• Professional Services Engineer Jan 2020 to March 2023Ocuco
• Innovations LMS (Lab Management System) support and installation.
• Install Innovations (our Lab Management System) and train customers in its functionality
• Develop and maintain project plans in Smartsheets (Project management software)
• Provide application support to customers primarily in the Americas and Europe
• Liaise with the development team to troubleshoot critical and urgent issues

Toronto, Canada Area

• Internal and external support help desk, providing technical support to users on general issues, network connectivity, printing, Microsoft office 365, software installations
• Experienced mobile technologies: Blackberry Devices Enterprise and Android
• Managed all Microsoft server products support
• High-level oral communication skills in English and Spanish
• IT ticketing systems and remote management tools
• Monitoring network and server event alerts in a NOC

• Release change cycle for 3th party and in house applications on all environments(DEV, TESTING and PRODUCTION).
• VMware Sphere Client specialist.
• Proficient and accurate technical support for internal and external costumers.
• Manage License and certificates Renewals on Prod and NonProd servers.
• Development of run books for Global Applications for the Information Technology department in deferent environments.
• Update and maintenance Knowledge database for applications… Show more

Toronto

• VMware Sphere Client specialist.
• Proficient and accurate technical support for internal and external costumers.
• Experience with ticket tracking system (Opening, handling and solving events)
• Development of procedures and guidelines for the Information Technology department in deferent environment.
• Experience in Microsoft server products, Citrix and VMware environments.
• Experience with Blackberry Devices Enterprise level.

Toronto, Canada Area

• VMware Sphere Client specialist.
• Proficient and accurate technical support for internal and external costumers.
• Experience with ticket tracking system (Opening, handling and solving events)
• Development of Alert notice through all global organization relate to applications on maintenance, downtime for production applications.
• Communication Skills: Spanish (Mother tongue), English and Italian.
• Experience in Microsoft server products, Citrix and VMware… Show more

Toronto, Canada Area

• Duties:
• Invoices orders and Statements Management
• Document Bank Deposits and Invoices
• Filled, mailed correspondences
• Office administrator duties
• Perform answered phones (80 calls daily), messages

Colombia

• Teaching MS office to high-school students (grade 6 to grade 11)
• Provided Network support for school
• Instructed, demonstrated and answered technical concerns from staff

Colombia

• Network Administrator for Latin-America Network Nodes (Colombia, Ecuador, Peru, Venezuela and Curacao)
• Programming Schedule for Preventive and Corrective Maintenance for the Network Across the country (Colombia).
• Provide Operational Support for IBM Costumers.
• Installed Communications devices (routers, Hub’s, modems, switch’s) for AT&T costumers.
• Establish Access and maintenance for external network communication.

Colombia

• Network Support for IBM Node Cali.
• Provide Internet Support for IBM Costumers.
• Provide Internet and Intranet support for IBM.