Execute full-scale management and selection of interior and exterior designs for inventory homes within multi-million dollar communities, while managing all aspects of data entry, filing, and communications with construction staff. Oversee diverse administrative functions to support daily operations, while streamlining communications with staff to ensure project completion. Schedule and confirm Design Studio appointments, answer buyer phone calls to assist or direct phone calls as needed… Show more Execute full-scale management and selection of interior and exterior designs for inventory homes within multi-million dollar communities, while managing all aspects of data entry, filing, and communications with construction staff. Oversee diverse administrative functions to support daily operations, while streamlining communications with staff to ensure project completion. Schedule and confirm Design Studio appointments, answer buyer phone calls to assist or direct phone calls as needed, create and maintain buyer files, and provide customer service to buyers before and after their appointments as needed. Maintain Buyer Status Report and Check Deposit log. Occasionally would paint murals in model homes. Show less

Oversaw management of a high call volume while orchestrating diverse administrative and secretarial functions. Implemented superior client services to ensure optimal customer satisfaction and client retention. Collaborated with a variety of departments to complete administrative tasks and to enhance multi-departmental operations.

Cultivated relationships with potential buyers while offering education regarding home purchasing. Presented home models, addressed any client questions or concerns, and managed diverse administrative and secretarial functions.

Answered crisis calls, scheduled appointments for assessments and made follow-up calls. Developed trust, personal rapport, and strong working relations with staff. Provided receptionist and office support services to maintain quality customer service and timely response to requests. Performed clerical duties including preparation of company information for donors and worked the switchboard.

Responsible for store inventory and video rental agreements. Used Point of Sale computer system. Consistently achieved projected profit objectives and produced results beyond expectations of supervisors. Resolved problems with customer accounts and customer complaints. Assessed client needs and recommended appropriate products or modifications.