Maritza Soliman Email & Phone Number

Coral Gables, Florida, United States

Miami, Florida, United States

Real Estate Agent with 5 star reviews.Knowledgeable and experienced in Real Estate.Assist sellers and buyers on all aspects of Real Estate including providing data reports.

Miami, Florida, United States

Effectively managing the Top 5 Customers of the company that make up ~27% of sales company wide.Build strong client relationships by coordinating with internal teams to deliver solutions that meet clients' needs.Received Key Employee Recognition in 2022.Providing superior customer service while ensuring client satisfaction.Effectively managing customer.

Miami/Fort Lauderdale Area

Track and analyze all performance data for department renewal goals.Effectively managing customer service team of 5 employees.Manage, review, and completed all disputes related to credit card/PayPal.Provided leadership, guidance and direction to leaders and technical staff.Hired, trained, and evaluated personnel based on performance reviews.Collaborated.

Miami, FL

Promoted from Supervisor*Responsible for managing Pathology customer service department (8 employees + 4 sub-contracted staff)*Managed laboratory courier operations for the entire Medical Campus*Resolved escalated issues internal/external for entire UM medical Campus*Monitored, triaged and handled incoming calls for Customer Service Department and Case.

Catawba, SC

• Account Manager for over 150 accounts. Provided inbound/outbound call center support
• Carried out the order entry process from beginning to end. Ensured all orders were invoiced on a weekly basis
• Worked directly with manufacturing, planning, shipping to assist orders were shipped and received on time. Ensured customer complaints were rectified by partnering with the appropriate internal department and/or.
• Partnered with Quality Assurance & Marketing departments to ensure product questions were handled correctly

Lancaster, SC

• Provided incoming/outgoing call center support
• Maintained customer accounts as needed based on customer requests
• Conducted outbound telephone calls to develop direct account relationships
• Team leader for six customer service representatives- Provided training and assistance to customer service representatives
• Provided product knowledge requests for both the Consumer and vet divisions
• Coordinated company sponsored events and trade shows; handled all logistics for Nutramax endorsed activities. Assessed and arranged for services and support materials for tradeshows and dinner meetings

Lancaster, SC

• Processed incoming customer orders and monitored orders to ensure on-time delivery
• Primary contact for key customers (GM, Oshkosh, Motor Coach Industries, Tiffin Motor Homes, etc.
• Served as liaison between customer, field and sales inter-departmental support units to correct and resolve business issues and ensure customer satisfaction
• Worked directly with manufacturing and logistics and provided solutions for customer complaints, returns, shortages, adjustments and delivery issues
• Oversaw the Project Management Database

Miami Lakes, FL

• Provided customer service to key accounts and assisted the New Product Development Department, Sales Representatives and the Marketing Director.
• Submitted quotes for new products added to the line, packaging, product specifications and assisted with new product development on existing accounts.
• Submitted weekly open order reports, and tracked all orders with production to confirm on-time delivery to customer.

Miami, FL

• Execu ve Assistant to President and 5 Managers (generate correspondence, travel arrangements,presenta on prepara on and mee ng/conference set-up, appointments, calendar, etc)
• Generated daily and weekly sales reports for sales mee tings
• Key account contact for accounts in Florida, Alabama and Georgia
• Generated target accounts for these territories and created appointments for all the Sales Representa ves

Education record

High School Diploma