Maritza C. Arias Email & Phone Number

Maritza C. Arias is a Bilingual Administrator III at Maximus Federal Services, Inc. at MAXIMUS. She possess expertise in social media, spanish, public speaking, social networking, powerpoint and 25 more skills.

Listed skills include Social Media, Spanish, Public Speaking, Social Networking, and 26 others.

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  Bilingual Administrator Iii

  Maximus

  May 2015 - Present - Pittston, Pa

  • Convert written documents from Spanish to English• Facilitate effective communication simultaneously between two parties that do not speak a similar language by converting one spoken language to another (Hearing department/federal Hearing Officer).• Perform post-hearing tasks for final application updates with the Federally Facilitated Marketplace.• Cognizant of cultural differences that may need to be explained, including colloquialisms and slang as well as other expressions that may not be able to translate literally.• Conduct and evaluate inbound/outbound calls to obtain additional information or clarify actions pertinent to the case.• Ability to remain composed and task oriented during high call volumes.• Volunteered for special projects/ trainings. • Worked with Management to improve multiple processes, which resulted quicker case resolutions and an improvement with KPI’s department wide.• Assist Supervisor in coaching co-workers for a more proficient performance.• Assist management in new-hire training.• Activities Committee Participant.