Maritza Diaz Montero Email & Phone Number

Colombia

Working with the financial management of projects as responsible for managing forecasts, tracking targets, and executing billing for projects with over 100 personnel. Participated in and monitored project staffing according to client requirements. Managed contracts under various types of engagement. Provided leadership to teams in Latin America overseeing onboarding, performance tracking, evaluations, retention, and offboarding of team members. Handled client relationships and administrative management.

Bogotá, Colombia

Managed Real Time Payments projects in Colombia and the Dominican Republic.Worked with the product owners, using Scrum and Kanban frameworks. Supported the events of Scrum in each sprint.Participated in the process of product definition using the Design Sprint Google Ventures framework, UX tests, Journey maps, user stories, and proto-personas. Participated in co-creation workshops with the clients to validate necessities, requirements, and product definition.Handled the relationship with the customers, centralized the communication, received the necessities and requirements, and ensured the scope and accomplishment of the projects.Prepared and presented RFQ and RFP in bidding processes.Worked with the Biz Dev area to identify new business opportunities.

Bogotá, Colombia

Structured projects for operations area to accomplish the KPIs.Created the portal to follow up on the operations projects.

Bogotá, Colombia

Handled the relationship with the customers, centralized the communication, received the necessities and requirements, and ensured the scope and accomplishment of the projects.Prepared and presented RFQ and RFP in bidding processes.Participated in the process of product definition using the Design Sprint Google Ventures framework, UX tests, Journey maps, user stories, and proto-personas.

Bogotá, Colombia

Managed and led the project to structure and consolidate the operation in Brazil. Executed processes for HR, Marketing, Legal, and Administrative.Managed and led projects to improve efficiency in the transverse processes for the Latam region. Led projects for CRM, customer service, and transaction reconciliation with the Netsuite tool implementation.Participated and led the International Committee in the company expansion beginning phase (payment methods, fraud, and market behavior).

Bogotá, Colombia

Internal customer management for projects related to Credit card processes.Participated in a transformation project to change the platform for Credit Card. This project was part of Aval's group. I focused on credit card processes related to onboarding and embosser.

Bogotá, Colombia

Led projects to automate sales team and sales processes, requirements analysis and defined reports to implement.

Project Management Specialist, Project Management

Industrial Engineer, Industrian Engineer

Digital Product Management: Modern Fundamentals, Product Management, Coursera

The Future Of Payment Technologies, Coursera

Software Projects And Agile Practices, Agile Practices, Coursera

Curso

Customer Service Skills

Design Thinking, Certificado

Blockchain Inmersion Day, Evento, Event

Interaction Latin American Design, Ux, Event - Ila Rio 2018

Diplomado En Iso 9000