Maritza Guzman Email & Phone Number

Florida, United States

- Provided excellent customer service to 1-2 customers through online chat every 5-10 minutes by collecting information to better guide which products are best suited to their technology needs- Attained CSAT Score of 4.5 or higher throughout each Quarter - Advocated support to the Online Sales Specialist by gathering data via Microsoft Excel to improve the chat experience and sales- Motivate the Online Sales Specialist by engaging and answering any concerns daily- Initiated ideas to better improve the online sales team presence in the company- Lead and participate in sales and product training with Online Sales Managers & Online Sales Specialists- Utilized platforms such as Inside and Zendesk

Orlando, Florida, United States

- Provided solutions by creating excel sheets that were implemented in my local region to nationwide - Continue to work closely with upper management on side projects to better help our region and maintain my regular duties- Drive brand market share through daily direct and indirect sales activities engaging directly with customers and retail channel partners- Drive sales, advocacy and brand awareness of HP Products- Generate in-store buzz through passion and engagement for the HP Brand- Develops and executes a territory-level action plan, which includes a variety of innovative customer-centric tactics including in-store training events, contests, small-scale incentive programs - Build and maintain essential relationships with retail partners through conducting group meetings, incentives, lunch & learns, and other strategic activities to help drive sales- Confidentially deliver HP product and sales skills training presentations in a variety of environments from 1:1 to medium group sizes for the purposes of educating consumers and sales associates, driving HP product recommendations and sales- Maintain extensive knowledge of all products- As requested, attend and execute at marketing events, customer rallies, product launch activities to educate and train on clients' products key features and service offerings- Support, coach, and mentor a small number of Part Time co-workers that will be performing customer focused sales events in retail outlets that are in my District

Orlando/Saint Cloud, Fl

- Coordinate appointments to show to prospective buyers - Compare a property with similar properties that have recently sold to determine its competitive market price- Promote sales of properties through advertisements, open houses, and participation in multiple listing services - Prepare documents such as purchase agreements and closing statements- Arrange for Title searches to determine whether clients have clear property titles - Accompany buyers during visits and inspections of property- Continue educational courses of Real Estate

Orlando, Florida Area

- Achieved Orlando District in the Top 5 for B2B Contest for HP in May 2020- Drive sales, advocacy and brand awareness of HP Products- Generate in-store buzz through passion and engagement for the HP Brand- Build strong professional relationships with all in-store personnel- Gather competitive intelligence and report on specific tactics including price moves, new products and merchandising materials- Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines- Confidentially deliver HP product and sales skills training presentations in a variety of environments from 1:1 to medium group sizes for the purposes of educating consumers and sales associates, driving HP product recommendations and sales- Build and maintain essential relationships with retail partners through conducting group meetings, incentives, lunch & learns, and other strategic activities to help drive sales.- Support, coach, and mentor a small number of HP Part Time co-workers that will be performing customer focused sales events in retail outlets that you have ownership for

Orlando, Florida Area

- Drive product sales at assigned events through customer interaction- Educate customers and associates on why HP is the best choice for customers- Product demonstration, merchandising, marketing, and advertising- Maintain a sound knowledge of client's consumer electronic products- Increase visibility and value in client’s products and services

Remote

- Effectively Communicate and Educate Retail Associates on the benefits and features of our Client's products- Ability to understand, retain and articulate product details in an outgoing, enthusiastic and confident manner with the ability to easily connect with store staff and upper management- Conduct formal and informal trainings; group settings or individually- Evaluate sales trends though Weekly Sales data- Took initiative to create monthly summary for my manager of my personal progress - Find solutions for store staff- Build strong collaborative partnerships with stores and upper management- Plan and organized my time to cover between 40-60 stores in different time zones- Adapt to changes based on client's request or market needs- Collect and report on in store activities and competitive information to grow my markets- Average increase of 20% of accessory sales for the South West Region Market - Execute awareness on current promos and details on accessory promos for special events like Monthly store events

Orlando, Florida Area,

-Deliver excellent customer services while proactively greet, educate and engage Retail Sales Associates and customers on client's products -Understand and articulate product details in an engaging, enthusiastic and persuasive manner with the ability to easily connect with consumers- Build a store relationship with Retail Sales Associates and Management- Perform product demonstrations to consumers getting them excited about client's products- Complete all required training within established timelines- Effectively report market activities and trends on a daily basis- Ensure all scheduled shifts are completed, including clocking in/out as per given guidelines- Worked with FitBit Program in December 2016 - January 2017 and in May 2017 - Worked with TechToys Program in June 2017 till July 2017

Orlando, Florida Area

- Write and edit blog posts of my personal experience as a mom - Worked with brands such as Kleenex, Minted, Walmart and more- Design/Update site- Promote Products/Services/Events through Blog posts and Social Medias- Network with other bloggers/YouTube-ers- Film, Edit and Post YouTube Videos for the blog's Vlogs, Hauls, Product Review and Events- Work with businesses to promote a product/Services/Events-Promote content through social medias (Twitter, Instagram, FB Page & Google+)

Orlando, Florida Area

- Assist management with the consistent execution of guest service and operational standards for the two venues- Perform all operational duties related to daily opening or closing of venue in the absence of a manger for 2 venues- Oversee new hire training and is the first point of contact for new team members - Monitor trainees to ensure operational proficiency- Responsible for consistent execution of guest service, operational standards and motivating team members

Florida International University

- Maintain a calm demeanor during periods of high volume to keep store operating to standard- Anticipate customer and store needs by constantly evaluating work space & customers for cues- Contribute to positive team environment - Deliver legendary customer service- Follow Starbucks operational policies and procedures including cash handling and food safety- Provide quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards

Passed The Florida Real Estate Sales Associate Course & State Exam, Sales Associate

Associate'S Degree