Maritza Montecinos Email & Phone Number

As a dependable and trusted administrative and customer service leader, I have a consistent track record of success in solving problems for the mutual benefit of the organization and customers. Being motivated and focused on streamlining processes allows me to effectively lead teams and carefully navigate problematic situations. I am passionate about providing stellar customer service and believe in positive and proactive communication with customers, colleagues, and leadership. My fluency in English and Spanish has been an asset in communicating thoughtfully and effectively with others. I pride myself in being able to provide effective training and development opportunities for employees and increase their knowledge and application of an organization’s Standard Operating Procedures (SOPs). With my experience in a fast-paced environment, I have learned how to quickly and accurately assess situations and develop productive plans for moving forward.

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  Park Operations Supervisor

  Seaworld San Diego

  Mar 2015 - Present - San Diego, Ca

  Supervise Assistant Supervisors, cashiers, ambassadors, and concierge staff members. Control schedules of full-time, part-time, and temporary employees. Train staff and provided guidance on SOPs. Coordinate with vendors on guest arrivals and departures.► Trained over 100 employees in needed certification areas.► Recognized multiple times by senior leadership for exemplary leadership skills.► Worked with multiple departments to create a temporary Guest Service area and had weekly meetings. ► Oversee the performance and operation of more than thirty team members in multiple areas. ► Responsible while multitasking; being able to run an area and following through with specific projects.► Oversee all training and safety materials for four different operational areas. ► Coach and develop Assistant Supervisors to increase team member and guest satisfaction, as well as monitoring daily labor and assigned tasks.► Revised Standard Operating Procedures (SOPs) for new sales strategies for guest admission products.► Provide direct assistance and resolutions to guest concerns by responding to guest requirements, expectations and needs. ► Reorganized documents for Coordinators and developed spreadsheets to organize day-to-day activity of their responsibilities.