Maritza Lugo, Shrm-Scp Email & Phone Number

Malvern, Pennsylvania, United States

Malvern, Pennsylvania, United States

United States

Malvern, Pa

Instructional Designer with track record of achieving results through effective consultation and strong project management skills ensuring creative learning solutions designed to meet the learning need. Significant experience working in collaborative environments, building relationships, and creating functioning team environments that produce results. Excellent interpersonal, organizational, presentation and writing skills.

1709 Benjamin Franklin Parkway, Philadelphia, Pa 19103

Support assigned accounts in order to ensure a fully successful Workplace Campaign that accurately conveys the United Way story.

Greater Philadelphia Area

Use our learning and talent management system to provide our agency employees across BBBS the most effective tools to ensure their development and success to serve our clients. Administrative Responsibilities/Learning Management Systemo Supports the administration of the talent/learning management systemo Creates and analyzes reportso Designs/updates communication and training to agencies about product use o Communicates training offerings via the Learning Center to ensure program goals are meto Manages tracking of all programs via the Learning Management SystemTraining and Developmento Acquires system or process/function knowledge as a precursor to design and delivery of learning solutions o Creates, updates, enhances and supports content for synchronous and asynchronous learning programs—ensuring high content quality, accessibility, and usability.o Delivers effective system and functional training based on adult learning needs, effective facilitation and presentation skillsInternal Performance Consultingo Links with end users and BBBSA staff in building a product-specific knowledge base on underlying business processes, product applications, and learning objectiveso Conducts needs assessments and performs task analyses to develop training, E-learning and performance support for new/existing BBBS software/applications or functional processeso Recommends appropriate learning and development solutions to address knowledge, skill and performance gaps/issues and to support organizational objectivesProcess Managemento Establishes systems & processes, standards and measurements that assure quality, accuracy, and effectiveness of training programs, tools and resources. o Ensures that training objectives are being met and that customer satisfaction is high. o Identifies areas for improvement and develops action plans to address findings.

Bala Cywyd, Pa

• Create targeted marketing strategies to encourage the participation in learning activities by employees• Manage the scheduling, registration, and tracking of training courses• Maintain training supplies and equipment• Process and track invoices for training vendors• Assist in the design and delivery of E-Learning courses• Provide monthly training on course registration systems• Write and maintain a Standard Operating Procedure Manual for the Training Coordinator position• Oversee the New Employee Orientation Program

Philadelphia, Pa

o Coordinated services for student, internal, and external users requiring Facilities needs, outside sound/lighting, etc.o Provide quality customer service for internal/external customerso Coordinate the training and development of all student staff through a staff training program and ongoing “refresher” workshops o Supervise three Operations Managers and the Reservations Coordinatoro Oversee the maintenance and up keep of the Student Center and Mitten Hallo Defined new ways of generating income for the Student Center

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