With over 10 years of experience in the IT&C sector, I am a Regional Manager at Oracle, where I oversee the sales figures and new account developments for the North America territory in the SaaS marketing cloud and CX segment. My mission is to create and nurture long-term business relationships with customers and ensure that support revenue is secured while achieving multiple KPIs.I have a proven track record of working collaboratively with sales teams and internal LOBs to increase revenue gains and advance the sales cycle of the company. I have developed and implemented a proactive account management strategy that resulted in a 65% customer retention rate and a 100% increase in account renewals. I have also created a dashboard that tracked key performance metrics, allowing for improved forecasting and decision-making. I have negotiated contracts and successfully closed complex, high-value deals. My core competencies include business negotiation, active listening, customer relationship management, sales forecasting, contract management, team leadership, and market analysis. I hold a Mini MBA, a Master's Degree in Informatics, a Bachelor's Degree in Management and Marketing, a Bachelor's Degree in Engineering, and multiple certifications in IT. I am passionate about delivering innovative and customer-centric solutions that drive business growth and value.