Projects and achievements: Business Consultant in a large telecom company for IT segregation project, responsible for analyzing the IT applications and documenting the effort required to segregate the data between two different companies; Technical Consultant in an International Bank for IT outsourcing assessment, responsible for identifying and documenting the effort required for the company transition; PMO in a in a large telecom company for the Due Diligence project, which was part of the outsourcing process, with the purpose to analyze and fully document all the operations/ processes managed by IT, Business, Finance and HR departments. Maintenance coordinator for an European bank, responsible for the business and technical activities for Mobile application department.Some of my responsibilities are (but not limited to):- planning, program coordination, stakeholders alignment- data gathering and validation- identifying the critical points & prioritizing them by impact- formulating recommendation and doing roadmap design

Projects and achievements: Successfully built the CA Operations Delivery Team ensuring a better quality for Stefanini’s ITSM customers; Working directly with the Customer Success Team and Professional Services Team to improve the relationships with clients by giving more visibility over the ongoing projects; Started a new campaign called TotalCare for the existing customers by driving them to Best Practices and offering new solutions for their business; Built strong relationships and procedures within Stefanini organization (Operations, Tech Support, Product Development and Customer Success) by having regular calls and sharing the projects calendar;Some of my responsibilities are (but not limited to):- Ensuring that stakeholders, client teams, internal departments understand the end goal of a project and how we are going to reach that;- Cooperating with multiple teams such as IT Infrastructure, Networking, Application, Reporting, Development to ensure the launch goal is achieved;- Ensuring that the client is engaged appropriately throughout the delivery lifecycle;- Working with different types of clients: MSP, On Demand, SaaS;- Serve as a point of contact for the client by communicating and highlighting all updates;- Working directly with the client on assignments to reduce backlog and raise customer satisfaction;- Ensuring the team constantly delivers standards by following the internal procedures;- Helping teams organize themselves for optimal delivery outcomes;- Providing direction to my co-workers and advises them on how to accomplish specific tasks;

Built, led and conducted the upgrade schedule. With more than 40 customers, one of the biggest challenges was to keep the version of tools up to date and ensure this has been correctly implemented.Projects and achievements:- Successfully defined processes for the upgrades platform;- Worked with PMO team in defining project methodology and templates;- Wrote Functional and UAT test plans and performed detailed testing on application developments and production environment;- Led testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner;- Worked directly with the Vendor to assist their 2nd level support, reducing the incidents queue;Some of my responsibilities:- Create the Solution Design Workbook for scope of work validation;- Define UAT scripts;- Reduce the effort and speed up delivery for On Demand projects;- Create templates, easy to maintain and improve them as the process evolves;- Identifying and delivering solutions based on agreed priority;- Engaging clients on behalf of the vendor in order to resolve difficult items;- Expertise with analyzing business requirements, designing and implementing complex enhancements and customizations;- Form customizations / Schema changes / Data feeds (FTP sync, Perl scripts) for daily scheduled tasks;- Web Services Integrations;

Provide enhancements and administration services for multiple environments across multiple clients and regions.Projects and achievements:- Participate in operational meetings to develop team strategies and define project goals;- Provide functional and technical analysis related to enhancement requests;- Perform administrative and data configuration changes as requested by internal or external customers,according to Request Fulfillment process;- Implement weekly or monthly changes according to Change Management process;- Management of incidents, including identifying the root cause and long term resolution;- Monitor load and system error reports driven by Event Management;- Investigate and solve supported application incidents, respecting Incident Management process;- Provide "on call" support for critical outages, outside of business hours, for resolution within SLA;- Solving the outages individually while engaging multiple teams across different countries;- Deploy patches and implementing significant changes during monthly maintenance window;- Document the Knowledge Base with new information and solutions;

Designed, development and implementation of data management software used within the company. I successfully built an application, which is now fully functional by automating all processes within the laboratory, starting with customers’ requests for tests and ending with printing of the tests and analysis certificates. . I used C++, C#, Crystal Reports and MySql databases.Projects and achievements:- Using an USB device I developed a program in C# to measure voltage, temperature and humidity which is used to turn on/off different electronics(e.g. air conditioning) based on measured values; - Using C# and Crystal Reports, I incorporated a bar code generator into the application, resulting in less work volume for the laboratory employees;