Helping start-ups and established companies to navigate through the blockchain realm.

Building the Crypto Adventure brand from the ground up for over 5 years.

- Setting up marketing campaigns, measuring their costs and ROI.- Looking for new partnerships opportunities both from a marketing & sales perspective.- Helping with Hiring & Managing people for various departments- Social media Marketing Strategies- Community Management

- Structuring the marketing team- Setting up marketing campaigns, measuring their costs and ROI.- Looking for new partnerships opportunities both from a marketing & sales perspective.- Implementing and testing new marketing strategies- Hiring & managing people- Community Management

ERP - SaaS

Key Responsabilities, Duties and Tasks- Implementing the systems to meet client requirements- Documenting detailed system implementation- checking system complience to client requirements- Setting up Payroll Systems, by configuring parameters, pay codes and calculation formulas.- Configuring payslips and statuary forms/reports- Running payroll and post-payroll processes- Comparing payroll processes results with client payslips data. Proving reports on differences and mismatches.Achievements so far:- Develop and Maintain a Knowledge Base for our Team using ADP Standard Tools- Develop and Maintain a tool used by all ADP RO employees and one US Team for submitting their Process Improvement Ideas.

Team Ledear for multilanguage Service Desk - ABB Project:- Ensure that the Service Desk delivers an excellent support to our clients and in accordance with the ITIL Best Practice process. Ensure the SLAs are within agreed targets and report to the Supervisors any SLA breach with an action plan.- Build and maintain relationship with Country Managers and other Tiers of support for any issues/escalations that took longer than usual to be solved. - Ensure that team’s KPIs are monitored, actions are taken and evaluated accordingly. - Collaborate with the SME (Subject Master Expert) to draft new procedures/processes from incidents encountered and ensure the Knowledge Base is update, as per ITIL Procedure. - Ensure new comers are provided with all the necessary accesses, tools and trainings in order to fulfill their daily tasks. - Collaborate with the Escalation Manager for critical incidents and/or with other Tiers of support.- Provide management and performance reports.

- Monitor and Audit Service desk contacts (ticket and call) as per defined quality standards.- Collaborate with the Team Leader for any training or improvement needed, both for the process and the team.- Provide weekly and monthly reports to SDM and TL with improvement plan especially on the FCR (First Call Resolution incidents) and ticket miss-route.- Maintain Service Desk agents Score Cards- Organize Team shifts and breaks

- Providing remote technical software support to clients- Interacting with client functions consistently until problem solution- Analyzing problems/situations, understanding problem impact on client business- Responding to client queries, providing timely resolutions to client issues- Maintaining highest client satisfaction -Performing problem management and end-to-end problem ownershipTransition Specialist:* Transition - KAP (Knowledge Acquisition Phase) Service Desk – in IBM Dublin, Ireland – ABB Project (Swedish and Finnish processes)* Transition - KAP (Knowledge Acquisition Phase) Service Desk – in ABB UAE, Dubai* Transition - KAP (Knowledge Acquisition Phase) Service Desk – in ABB Italy, Milan ABB Project (Italian users)* Transition - KAP (Knowledge Acquisition Phase) Service Desk – in ABB Brno, Czech Republic – ABB Project (Czech, Hungarian, Bulgarian, Romanian, Ukrainian and Slovakian customers)* Trainsition - KAP (Knowledge Acquisition Phase) Service Desk – Done remolty from Wipro Bucharest offices for Qatar and Bahrain Customers. - Asking Imperative questions about the processes, tools, work instruction used to handle ABB customers at the Service Desk Level to gather the knowledge - Transform the knowledge gathered into new systems agreed between Wipro and ABB by creating SOPs (Standard Operating Procedures), Work instructions, Operational Instruction.- Training the teams involved in handling the new customers & processes.- Providing technical support for the teams during Go live Phase and Hyper-care period.

Providing IT Support to customers in need: Italian & EnglishHelping with training1.5 level of support in Active Directory:- Creating network accounts (both from scratch amd from a reference profile)- Creating email addresses with google- Creating security groups- Creating distribution lists- Installing software through Active Directory- Accounts modification - Provide access to different tools and shared servers/folders.Basic support for Google mail (calendar, GoToMeeting)Order tools support.Acquired Skills: Active Directory, Lotus Notes & Google Mail.

- Helping with training- Organizing tasks and work schedule for Customer Service department;- Monitor and ensure implementation of specific and general working procedures of the company;- Deal directly with customers either by telephone, chat or e-mail

- Deal directly with customers either by telephone, chat or e-mail- Respond promptly to customer inquiries- Handle and resolve customer complaints- Obtain and evaluate all relevant information to handle product and service inquiries - Perform customer verifications- Keep records of customer interactions and transactions- Record details of inquiries, comments and complaints- Record details of actions taken- Communicate and coordinate with internal department- Make necessary translations for the company and clients, manly English - Italian