Building of knowledge AI bot and use of AI tools to help develop learning content.Integrate various technologies into educational settings to enhance teaching and learning experiences for clients and employees, including LMS, in-app tutorials, multimedia tools, and interactive platforms.Develop and lead digital transformation training strategies, tools, and policies for Healthbridge clients.Create training programs to ensure Healthbridge employees have the necessary product knowledge and practical skills to perform their roles effectively.Ensure all training programs contribute to a consistent and exceptional end-to-end customer experience.Design learning outcomes, lesson plans, and content to ensure employees are competent in work-related tasks.Oversee training programs, including webinars, group sessions, and training videos.Manage the strategic plan for updating or creating new training content, such as online instructions, videos, and webinars.Utilize performance reviews and skills gap analyses to identify training needs for departments, teams, and individuals.Lead and manage a high-performing training team.Demonstrate a return on investment for training initiatives.Design and manage the content, data architecture, and UI of the web-based help site, including the help-service bot and client training resources.Collaborate with Marketing teams on active campaigns and lead generation efforts.Lead the Culture Club to promote and achieve company values.

Manage E-Learning projects and oversee marketing teams related to E-Learning.Manage Canvas and Moodle Learning Management Systems.Assist in the management and implementation of new upgrades and software developments impacting the virtual learning environment.Train and assist academic staff in utilizing E-Learning development tools and software for module development.Convert class-based learning interventions into hybrid learning formats.Plan and project manage the integration of technology into curriculum and module design.Assist in aligning learning content with SETA and DHET requirements to achieve targeted outcomes.Create animations and explainer videos using online tools like Vyond and Explaindio.Edit videos and record sound to enhance interactive learning using Adobe Premiere and Adobe Audition.Record and edit regular video-based newsletters and company promotions.Coordinate webinars and live web-based events.

Analyze skills of current and new employees to identify skills gaps.Collaborate closely with QA to address skills shortages.Manage the LMS, ensuring all grades are recorded and content aligns with company requirements.Report on Skills Development progress and outcomes.Design interactive learning materials to meet world-class standards.Edit videos and record sound to enhance interactive learning experiences.Ensure all LMS functions operate smoothly and provide support where needed.Oversee maintenance, research, development, and quality control of materials to meet defined standards.Continually assess the relevance and appropriateness of learning modules, ensuring alignment with business goals.Meet with subject matter experts to confirm alignment of learning materials.Record and edit monthly video-based newsletters for the company.

Facilitated, assessed, and moderated the majority of learning skills offered at ENJO Consultants, including the design and development of learning materials.Acted as a Skills Development Facilitator, Facilitator, Assessor, Moderator, and Coach, covering all End User Computing related qualifications.Designed learning materials based on unit standards, including the End User Computing Unit Standard 61591/49077, which consists of 51 unit standards, and these materials were accredited by three different training providers.Delegated and arranged training sessions to ensure successful delivery.Assisted learners in identifying skills gaps and provided guidance for their development.Ad-Hoc (Freelance services):Created E-Learning content and deployed Learning Management Systems such as Moodle for clients.Freelanced as a Facilitator, Assessor, and Moderator for various external companies within the MICT and ETDP SETA industries.Registered as a Moderator with ETDP SETA, accredited to moderate all Unit Standards under ETDP SETA.Engaged in Skills Development Practices and completed Workplace Skills Plans for organizations.Assisted clients with website design, logos, and business cards as part of my freelance offerings.

Served as the IT Systems Manager at BSC, overseeing the research team and managing deployed teams for surveys.Actively involved in the design and execution of surveys, particularly those measuring job satisfaction for companies.Participated in various design aspects, including web design, business card design, and brochures.Managed the helpdesk support system and led efforts to implement security systems to explore new business ventures.Engaged with customers to ensure alignment between services provided and services requested, maintaining high levels of customer satisfaction.

Provided customer support at Vox, addressing network and Internet Service-related issues.Assisted users with setting up firewalls and configuring emails on various systems.Promoted to Team Manager shortly before transitioning to new ventures.

Served as the IT Administrator at Brolaz, responsible for maintaining company servers and managing user accounts.Performed exchange server maintenance and created user accounts and mailboxes.Provided support for software such as AutoCAD, Photoshop, and other applications used within the company.Managed the helpdesk and offered user support as needed.