Marius Dragut Email & Phone Number

Bucharest, Romania

Bucharest, Romania

- Manage the process of producing (personalization) cards and PINs for BCR clients;- Manage the operations performed by clients using the BCR cards;- Provide operational support and technical assistance to clients regarding card activity, through territorial branch and Contact Center;- Provide technical support within the projects for the development of new products and services or the implementation of new versions of applications, in the field of card issuing, by participating in the testing stages, monitoring the transactions in the pilot phases, informing the territorial units.- Involved in regulating, updating workflows and work procedures regarding the management, handling and implementation of card operations. - Provide support to my colleagues in the Office in solving complex situations.- Verify the performance of operational activities specific to the card issuing process.- Ensure the correct accounting of card operations, of those performed at merchants or at BCR automatic equipment.- Coordinate the activity of reconciliation and settlement of operations with Visa and MasterCard card organizations and the financial management of income and expenses in relation to them.- I organize the activity and plan the necessary resources within the office, assign the projects and follow their completion on time.

Bucharest, Romania

- Manage the process of producing (personalization) cards and PINs for BCR clients;- Manage the operations performed by clients using the BCR cards;- Provide operational support and technical assistance to clients regarding card activity, through territorial branch and Contact Center;- Provide support for clients with blocked cards as a result of fraud alerts from Visa or Mastercard and ensures the recovery of cards and their distribution;- Provide technical support within the projects for the development of new products and services or the implementation of new versions of applications, in the field of card issuing, by participating in the testing stages, monitoring the transactions in the pilot phases, informing the territorial units.- Involved in regulating, updating workflows and work procedures regarding the management, handling and implementation of card operations. - I provide support to my colleagues in the Office in solving complex situations.

Bucharest, Romania

- Manage the process of producing (personalization) cards and pins for BCR clients;- Manage the operations performed by clients using the BCR cards;- Provide operational support and technical assistance to clients regarding card activity, through territorial branch and Contact Center;- Provide support for clients with blocked cards as a result of fraud alerts from Visa or Mastercard and ensures the recovery of cards and their distribution;- Provide technical support within the projects for the development of new products and services or the implementation of new versions of applications, in the field of card issuing, by participating in the testing stages, monitoring the transactions in the pilot phases, informing the territorial units.

Bucharest, Romania

- Debt recovery operations on an allocated portfolio, ensuring a efficient recovery process;- Negotiating with the clients the payment plans and ensuring implementation of the payment agreements in the system;- Identify potential for a restructuring solution and direct the client towards the process;- Negotiations with clients in order to reduce and preventing delinquency and maximizing recoveries;- Maintaining the client collection history in the collection application;- Inform and negotiate with clients offers for write-off and debt settlement according with bank procedures;- Field visit for meetings with clients and to collateral addresses to validate information provided in the loan contract;- Performing skip tracing activities both on field and phone;- Involvement in implementation of new collection application with IT Team; - Involvement in Last Chances campaign

Bucharest, Romania

- Debt recovery operations on an allocated portfolio;- Customer care, providing support to customer requests;- Monitor progress in the agreements of payments with debtors;- Collection of the necessary information for the loan recovery process;- Negotiations with clients in order to reduce and preventing delinquency and maximizing recoveries;- Maintaining the client collection history in the collection application;- Performing skip tracing activities;- Administrative tasks.

Bucharest, Romania

- Debt recovery operations on an allocated portfolio;- Negotiating terms and payment amounts with the allocated debtors;- Monitor progress in the agreements of payments with debtors;- Collection of the necessary information for the loan recovery process;- Maintaining the client collection history in the collection application;- Performing skip tracing activities;- Cooperation in the process of the legal foreclosure of the debts, voluntary sales and restructuring loan requests;

Iasi And Bucharest, Romania

- Debt recovery operations on an allocated portfolio;- Negotiating terms and payment amounts with the allocated debtors;- Monitor progress in the agreements of payments with debtors;- Collection of the necessary information for the loan recovery process;- Administrative tasks.

Master'S Degree, Banks And Financial Markets

Bachelor'S Degree, Finance, General