Back Office Community Specialist - Public Mobile Project As a Community Specialist I'm handling technical issues, Customer Care related situations, retention/ loyalty problems, all in an online environment based on flexibility, all of this in an efficient way of expressing oneself through email based interactions.Front Office for Dealers Stores - Public Mobile Project:- experience as a Channel Care Rep for Dealers, that combines all of the above skills with the… Show more Back Office Community Specialist - Public Mobile Project As a Community Specialist I'm handling technical issues, Customer Care related situations, retention/ loyalty problems, all in an online environment based on flexibility, all of this in an efficient way of expressing oneself through email based interactions.Front Office for Dealers Stores - Public Mobile Project:- experience as a Channel Care Rep for Dealers, that combines all of the above skills with the resourcefulness of handling a call in real time offering assistance regarding technical/activation of consumer telecommunication accounts.Live chat for newcomers:- presenting Public Mobile offers , directing existing customers for ticketing Show less

Customer Support French & English front office - Koodo ProjectDetermining the causes of the problemProposing solutions to solve the problem, ticketing if neededRecommendation of products and services by collecting and analyzing the information provided by the customer in accordance with his needsContribution in supporting the Team to accomplish the tasks and expected resultsEstablishing lasting relationships of trust through open and interactive communication