running the day to day business in the absence of the General Manager, stock control, rota management, ordering, dealing with complains, reception duties including invoicing, payments, reservations, enquirers• successfully improved losses on drinks and a better stock ordering and rotation to maximize sales

Reception:- To manage room reservations ensuring that the bookings team are processing all inquiries accurately.- Recruitment, induction and training of receptionists.- Appraisals and performance management of staff, including monthly meetings, leading, monitoring, motivating and inspiring the team; providing guidance and support.- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.- On-going development of skills and knowledge for the FOH team.- Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary,Finance:- Monitor budget and produce weekly/monthly reporting where applicable;- Banking weekly takings, reconciling cash, cards and BACS payments;- Invoicing, sales ledger management, chasing payments according to ageing reports, credit control;- Complete administrative tasks, such as filling out paperwork and filing records;- Create organised records and files to assist in tax preparation;- Find solutions to discrepancies by working with other employees and correcting any erroneous information or calculations;• Also, in addition to this, in charge of revenue, setting pricing structure which increased occupancy level with 30 – 50%, implementing new procedures, configuring and managing Opera/ Micros software, assisting GM with the current development of the hotel;• Manage the implementation for any change or upgrade in software systems, 3rd party websites setup and maintenance,

Night audit, conference room cleaning & setting, Guest arrivals and departures, Invoicing, Dealing with Guests Queries and Complaints, Answering calls (main switchboard for hotel), Taking room service, Filing, Taking Individual and Block Reservations (Transient, Corporate and Event Bookings), Postings, Banking,

This role involved mainly creating graphic layouts for ads, flyers, brochures, books, newspaper, banners and any other aspects of advertising, printing and print finishing.Other part of my daily activities included customer service, receiving goods, invoicing and order supplies, in charge of newspaper distribution.Skills Gained: Use of graphic design software (Corel Draw, Adobe Creative suite, Serif PagePlus, DrawPlus), developed an eye for detail and passion for advertising