Marius Ghimpețeanu Email and Phone Number
**About Me**With a robust background in IT service desk operations and a commitment to exceptional customer service, I have honed my skills in managing and resolving complex technical issues efficiently. As an IT Service Desk Analyst at Wipro, I leverage my expertise to address and troubleshoot a variety of hardware and software challenges, ensuring swift resolution to meet and exceed Service Level Agreements (SLAs).During my tenure as a Spare Parts Customer Support Engineer at Huawei Enterprise Romania, I provided comprehensive support across Europe, focusing on storage, servers, OSS, and software products. My role involved resolving customer service requests, conducting root cause analysis, and coordinating logistics for telecom equipment spare parts. This experience has refined my ability to communicate effectively with diverse teams and manage high-pressure situations with proficiency.Prior to my IT roles, I accumulated valuable experience in logistics and production at companies like Mercedes-Benz AG and Knaus Tabbert AG. Here, I developed skills in warehouse management, quality assurance, and production line support, which have been instrumental in my transition to IT service management. My ability to adapt to different environments and continuously improve processes has been a cornerstone of my career.My educational foundation includes a Bacalaureat in Industrial Technology from Liceul de Metrologie Traian Vuia, where I gained a technical understanding that complements my practical experience. I am also continuously updating my knowledge through various certifications to stay ahead in the ever-evolving tech landscape.I am certified in several key areas and proficient in using ticketing systems for incident management. My technical acumen is matched by strong time management skills and a customer-focused approach, ensuring I deliver high-quality service consistently.I am passionate about leveraging my technical skills and customer service expertise to drive operational efficiency and enhance user satisfaction. I look forward to connecting with like-minded professionals and exploring opportunities to contribute to innovative IT solutions.----------This summary encapsulates my professional journey, underscoring my technical skills, customer service excellence, and a continuous drive for improvement. Let's connect to discuss how I can bring value to your organization.
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Storage AdministratorWipro Sep 2024 - PresentBucureşti, România -
It Service Desk AnalystWipro Mar 2024 - Sep 2024România
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Spare Parts Customer Support Engineer With GermanHuawei Enterprise România Dec 2022 - Mar 2024Bucureşti, RomâniaIn this role, I:✔Managed and resolved customer service requests across Europe for the designated Product Line (Storage&Servers/OSS/Software)✔Ensured customer care and satisfaction as the primary objectives, taking prompt corrective actions to isolate and neutralize reported incidents. Escalated issues to the next technical support level when necessary.✔Troubleshot hardware and software problems, identifying root causes and delivering effective solutions within contractual SLA timelines.✔Provided comprehensive information on setting up, configuring, or upgrading IP products and their features, emphasizing effective communication skills.✔Utilized a trouble ticketing system to track customer interactions and perform fault analysis.✔Conducted on-call shifts every five weeks, delivering 24/7 customer support.✔Planned, organized, and monitored the logistics process for the replacement of telecom equipment spare parts. Coordinated field engineers and ensured the seamless execution of part replacement processes.✔Dispatched work orders to field engineers, overseeing the process until closure, demonstrating effective team collaboration.✔Managed mailbox, escalations, team audits, and tracked trouble tickets, showcasing strong time management skills.✔Interacted collaboratively with Engineers, Technicians, customer technical staff, and other groups within the Service Delivery organization, highlighting client relations.✔Reported technical equipment problems and escalated potential difficulties encountered during the logistic process to the direct superior, demonstrating proficiency in problem-solving.✔Applied procedures and operative documents in daily activities according to the Integrated Management System and the Information Security Management System of Huawei Technologies Romania SRL. -
StorekeeperMercedes-Benz Ag Aug 2022 - Dec 2022Bucureşti, RomâniaUnloads the raw material from the trucks and sprinters and puts it on the shelf.Prepares and unloads the goods from the shelves, in case of quality sorting.Supplies production with raw materials.Makes specific labeling.Comply with storage conditions and standards, contributing to the efficient arrangement of the warehouse.Archive all the documents certifying the stock movements from the warehouse management.Ensures the proper functioning of the equipment in the warehouse.Ensure that the loading and unloading activities of the trucks fall within the allotted time.Sorts pallets and arranges goods in the warehouse.Performs/collaborates in the stock inventory.Systematically and chronologically records the stock situation. -
Production StaffKnaus Tabbert Ag Jan 2022 - Jun 2022GermaniaFurniture making and installationat a high level of quality awareness, accuracy.Knowledge in the following areas:Electrical, gas, fresh water and sewage systemsInstallation of doors, flaps and windows.Pasting.Interest in technology and manual skills.A good grasp combined with an independent way of working.Diligence and a pronounced awareness of quality. -
Team LeadCompo Feb 2021 - Dec 2021GermaniaTo solve every problem as soon as possible which is caused by supply chain operations that effects Retail Operations;To establish the necessary infrastructure and system for planning and organizing logistics procedures in optimum time and with minimum costs.To monitor and make sure that all import / export operations are done safely without any legal risk due to country laws in accordance with company procedures and memorandums. To implement the necessary infrastructure and system set up for warehousing and execute full warehousing operations within the country;To monitor, improve and set the standards (if required) of daily operation of logistic activities;To take “continuous improvement” as the main goal and work on projects which minimize cost and improve service quality;To develop & improve logistics projects for cost efficiency & optimization;To manage local logistics Team and evaluate their KPI performance;To work with other departments in in coordination in order to get the desired results; -
SchubmaststaplerfahrerCompo Aug 2017 - Feb 2021Rain, Bavaria, GermaniaPickingScanning, labeling, packagingPreparing orders, as well as preparing parcels for shippingHandling and storage of supplied products;Supplying the manufacturing lines with appropriate references and packaging, using the forklift or electric pallet truckConstantly identifying opportunities to improve one's own activity.
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MerchandiserJust Master Activities Aug 2015 - Jun 2016Bucureşti, RomâniaResponsible for the store image at all times, ensuring that it is attractive and commercial.Apply the visual merchandising standards and guidelines.Perform store changes in a quick and orderly manner.Communicate with the team about new products, merchandising changes and make suggestions regarding out-of-stock.Continuously report to the management team and support them in specific managerial store duties.
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Warehouse OperatorCarrefour România Mar 2015 - May 2015Bucureşti, RomâniaManage warehouse in compliance with company’s policies and vision. Adhere to all warehousing, handling, and shipping legislation requirements.Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.Meet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss prevention.Receive feedback and monitor the quality of services provided.
Marius Ghimpețeanu Education Details
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Liceul De Metrologie Traian VuiaIndustrial Technology/Technician
Frequently Asked Questions about Marius Ghimpețeanu
What company does Marius Ghimpețeanu work for?
Marius Ghimpețeanu works for Wipro
What is Marius Ghimpețeanu's role at the current company?
Marius Ghimpețeanu's current role is Storage Administrator.
What schools did Marius Ghimpețeanu attend?
Marius Ghimpețeanu attended Liceul De Metrologie Traian Vuia.
Who are Marius Ghimpețeanu's colleagues?
Marius Ghimpețeanu's colleagues are Aruna Neelam, Kamal P, Divya Baherji, Joy Peterson, Stella Der, Gollapalli Priscilla, Sri Vijay.
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marius ghimpeteanu
Bucharest, Romania
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