Marius Koen Email and Phone Number

1. As technician need to be able to work under pressure to make deadlines.2. Responsible for implementing and maintaining POS devices on daily basis for the area allocated to you.3. Must have excellent communication skills.4. Must keep record of logbook and give records every month of kilometres that was done for the month.5. Cancel and allocate sufficient stock to assist merchants within service level agreement.6. Responsible for implementation forms to be send to the right department within SLA.7. Update of calls during the course of the day that was attended.8. Excellent administrative skills.9. Client Relationship management (CRM) Responsible for managing merchant relationship across region.10.Effectively and proactively communicate with merchants.11.Maintain positive CRM providing consistent and reliable service and support12.Understand the knowledge of the product and opportunities13.Understand and maximise the opportunity that exist within the existing merchant bace14.Sell all new, relevant and appropriate products and services to their existing merchant base.15. Apply this know how into proactive working with and support merchant with other products or services appropriate for their business.16. Plan and prioritize daily,weekly and monthly tasks -Understand Capitec production17.Provide efficient and effective initial installation -Install new devices according to application specification.18.Provide training to new clients

As technician need to be able to work under pressure to make deadlines.1. Responsible for implementing and maintaining POS devices on daily basis for the area allocated to you.2. Must be able to adapt and drive sometimes up to 600km in order to assist customer within the service level agreement.3. Must have excellent communication skills.4. Must keep record of logbook and give records every month of kilometres that was done for the month.5. Cancel and allocate sufficient stock to assist merchants within service level agreement.6. Responsible for implementation forms to be handed in and sent to the specific departments.7. Update of calls during the course of the day that was attended.8. Excellent administrative skills.9.Need to inform your client software, system and hardware support10.Need to assist on a daily with technical problems, implementation and maintenance.11.Cancel and allocate sufficient stock to assist merchant within several agreements. .12 Submit all new implementation or cancel forms to head office

1. Nationwide call centre for ABSA POS (Point of sale devices).2. Responsible for handling a minimum of 58 calls per day of merchants with technical queries on their POS device.3. Assist with all technical queries that merchants might have on their devices.4. Open and create reference numbers for technician to go and assist with replacing their devices.5. Sending of statements and batch reports to merchant accounts

1. Analyse and correctly identify fraud on credit card account.2. Phone clients to confirm last transactions made on the account.3. Should fraud be identified, stop card and request replacement for customer to branch of their choice.4. Send of fax affidavit forms to customers to sign within 2 days for reimbursement on the cards.5.Identify false applications and stop accounts as soon as possible to prevent any transaction on account.6.Responsible for handeling over limit and arrear credit cards account.7.Resolving daily phone calls to confirm their payment on account8.Must be able to negotiate payment arrangement if client can’t make payment9.Credit payment arrangements on clients with follow up payments10.Cancel credit cards11.Update all arrangement on the CRM with notes -Negotiate payoff deadlines or payment plans -Handle question or complaints

1. Responsible for handling over limit and arrears credit cards accounts.2. Phone clients to confirm payment on account.3. Must be able to negotiate payment arrangement if client can’t make payment on the account.4. Follow up of payment made.5. Prepare arrangement files and transfer the account to the correct department.6. Stop of cards