Marius Vlad Oprea Email & Phone Number

Bucharest, Bucharest, Ro

Bucharest, Romania

• Virtualized applications via Citrix• Solved security vulnerabilities on Windows Servers• Provided level 2 and 3 support for virtualized apps• Created documentation and procedures• Installed and troubleshooted Jboss Console and Tomcat• Worked with environmental variables• Managed network and standalone licenses• Discussed with vendors for application upgrades• Collaborated with different teams (e.g., networking) to resolve app-related issues• Conducted risk assessment for ICPT and proposed solutions• Configured seamless login for application in Corporate environment

Bucharest, Romania

1. Virtual Desktop Infrastructure (VDI) Support:o Provided Level 2/3 support for client VDI environments based on Xen Desktop/VMware View and Windows OSo Performed planned off-hours maintenance and interventions for high-severity incidents2. Process Improvement and Collaboration:o Followed, maintained, and enhanced project-specific processes and procedureso Collaborated with other support groups and organizations as needed3. Problem Solving and Root Cause Analysis:o Resolved issues beyond Levels 1 and 1.5, excluding product defectso Conducted root cause analysis and implemented necessary solutions4. Vendor Interaction and Tool Recommendations:o Debugged issues directly with vendor support (HP, Dell, Cisco, Citrix, VMware, Lakeside)o Recommended process and tool improvements5. Communication and Change Management:o Interfaced with systems, networks, and OS environmentso Communicated with other support levels via chat tools, ticketing systems, and emailso Created and implemented change requests for incidents/problems6. Teamwork and SLA Adherence:o Participated in regular internal and external status meetingso Worked collaboratively to meet end customer SLAs7. Image Deployment and Customization:o Managed corporate-level image deploymento Collaborated with developers to customize images

Bucharest, Romania

1. Technical Support and Infrastructure Management:o Provided level 2 and 3 support, assisting colleagues with tasks and troubleshootingo Conducted data recovery from HDDs and RAID systemso Deployed VMware ESXi on Dell and HP servers, including upgrades and performance optimizationo Calculated billing for virtual resources (CPU, RAM, storage)o Backed up and set up Windows Servers on VMware ESXi guestso Deployed applications on both Linux and Windows platformso Managed permissions for FTP, SMB, SharePoint, and NAS (RBAC)2. Network and Systems Administration:o Deployed and managed Cloud Managed UNMS and UniFi Controller for Ubiquiti deviceso Installed SysAid agents across all clients and maintained inventoryo Automated deployment schedules and upgrades using PowerShell and Bash scriptso Configured Ubuntu (16.04, 18.04, 20.04), CentOS (7/8), and Debian systemso Integrated SSO, IP blocking, and calendar automation into SysAid CRM3. Project Management and Infrastructure Planning:o Successfully managed and implemented various projectso Proactively monitored networks and resolved issues promptlyo Led planning and setup for headquarters relocationo Configured L2-L3 switches, VPNs, IPsec tunnels, and GRE tunnelso Worked with routers from Ubiquiti, Cisco, FortiGate, and MicroTik4. Cloud and Office 365 Administration:o Migrated websites, emails, and file servers to Office 365o Trained users on Office 365 applicationso Created MDM policies, set up MFA, and customized Office suite with ODTo Implemented GPOs to streamline client processes and administrative taskso Applied Cloud Archive Policies in Office 365 and migrated the local domain to Azure AD5. Security and Certificates:o Installed SSL/TLS certificates on websites and applicationso Deployed Sophos On-Prem via Enterprise Console

Bucharest, Romania

1. Onboarding and Process Enhancement:o Facilitated new hire onboardingo Contributed to internal procedure improvements2. Account Management and Procurement:o Managed accounts for three companieso Optimized infrastructure and procurement processes3. Tier 2 Support:o SLA-compliant support for Windows and Apple devices4. VMware ESXi Expertise:o Deployed, backed up, configured, and troubleshooted VMware ESXi5. Windows Server Maintenance:o Maintained Windows Server 2012 R2 and SBS 2012o Handled backups (iSCSI, on-prem NAS)6. Network Infrastructure Maintenance:o Managed routers and switches7. Office 365 Administration:o Utilized PowerShell for mailbox migration, deduplication, and Exchange tasks8. Debian/CentOS Mail Server Support:o Supported firewalls, MailDir, logs, mail queues, and configuration edits9. Phone System Troubleshooting:o Diagnosed issues with CCM and Asterisk phone systems

Bucharest, Romania

1. Tier 1 Remote/On-Site Support:o Provided remote and on-site assistance to end-userso Troubleshot hardware, operating system, and network issueso Installed laptops, PCs, and printers2. Office Wiring (FTP/UTP):o Handled office wiring for data networks (FTP/UTP)3. Inventory Management:o Maintained inventory records for clients4. Mail Flow Rules (Debian/CentOS):o Configured mail flow rules for mail servers running Debian and CentOS

Bucharest, Romania

FIFA 2014 project.- Close touch with RO & Canada DevTeam for EA Sport releases- QA on PS3/PC for Dev Patches/Add-on/New additions- Feedback and ideas on improving user experience

Bucharest, Romania

Crysis 3 project.- Ensured functionality of project in Pre-Alpha, Alpha, Beta- QA + SKU pass for Xbox/PS3/PCStarWars project.- QA for Patch/Mission completion as per test cases