Responsible for managing a team of insurance investigators for an international insurance company, liaising with clients, and upholding the professional and ethical standards of the organisation.• Leading the development and managing the performance of the insurance investigation team• Overseeing the day-to-day activities within the department• Engaging with clients in a competent, efficient, and professional manner, in accordance with the organisation’s quantity, quality, and… Show more Responsible for managing a team of insurance investigators for an international insurance company, liaising with clients, and upholding the professional and ethical standards of the organisation.• Leading the development and managing the performance of the insurance investigation team• Overseeing the day-to-day activities within the department• Engaging with clients in a competent, efficient, and professional manner, in accordance with the organisation’s quantity, quality, and value standards • Checking and validating all insurance cases/claims processed within the team• Daily underwriting of all claims under investigation• Liaising with service providers and financial advisors• Handling all client and service provider queries and complaints to successful resolution• Monthly report writing on departmental performance• Providing monthly staff training sessions on investigation techniques Show less

Responsible for the investigation of all fraudulent and dishonest claims. • Conducted interviews with clients including final interviews for fellow team members and non-team members• Interviewed third parties and witnesses• Carried out all administration related to claims rejection and settlement• Assisted with Ombudsman queries• Performed basic accident reconstruction exercises• Quantified and costed claims and confirmed methods of settlement• Presented… Show more Responsible for the investigation of all fraudulent and dishonest claims. • Conducted interviews with clients including final interviews for fellow team members and non-team members• Interviewed third parties and witnesses• Carried out all administration related to claims rejection and settlement• Assisted with Ombudsman queries• Performed basic accident reconstruction exercises• Quantified and costed claims and confirmed methods of settlement• Presented fraudulent claims to the claims committee, on my own and my team’s behalf, and made recommendations in respect of claims settlement or payment • Appointed service providers and ensured relevant payments were processed• Provided training and support to junior assessors Show less

• Providing an exceptional level of customer service• Managing both internal and external stakeholders• Being the primary point of contact for customers who have experienced loss or damage to their Motor Vehicles• Providing case management; maintaining a portfolio of claims• Advising customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required• Setting expectations on the claims process whilst… Show more • Providing an exceptional level of customer service• Managing both internal and external stakeholders• Being the primary point of contact for customers who have experienced loss or damage to their Motor Vehicles• Providing case management; maintaining a portfolio of claims• Advising customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required• Setting expectations on the claims process whilst providing the right solution to meet customers’ needs Show less