Front Office Supervisor* Resolving guest issues quickly and professionally* Assists in hiring, training, and constant supervision of Front Desk* Assist hotel guests with reservations as well as arrival and departure procedures* Collaborate with housekeeping to ensure all Guests receive ready room at check in* Manage all front office functions, including overseeing billing and proceduresManager on duty* Ensuring employees are offering… Show more Front Office Supervisor* Resolving guest issues quickly and professionally* Assists in hiring, training, and constant supervision of Front Desk* Assist hotel guests with reservations as well as arrival and departure procedures* Collaborate with housekeeping to ensure all Guests receive ready room at check in* Manage all front office functions, including overseeing billing and proceduresManager on duty* Ensuring employees are offering exceptional customer service* Making sure customers are happy with the service and products* Delegating duties* Routing sales productivity reports to staff* Motivating employees* Handling cash and end of day checking* Dealing with guest complaints and issues Show less

Front Office Agent* Welcoming guests to the hotel in a polite, friendly and helpful manner.* Dealing with late arrivals and assisting with early check-outs.* Check out departing guests using the hotel’s accounting system.* Taking payment from guests in the form of cash or credit cards.* Answering telephone inquiries promptly & professionally & transferring calls on.* Being a point of contact for guests should they have any queries.*… Show more Front Office Agent* Welcoming guests to the hotel in a polite, friendly and helpful manner.* Dealing with late arrivals and assisting with early check-outs.* Check out departing guests using the hotel’s accounting system.* Taking payment from guests in the form of cash or credit cards.* Answering telephone inquiries promptly & professionally & transferring calls on.* Being a point of contact for guests should they have any queries.* Operating switchboard and directing calls appropriately.* Checking function sheets. Keeping up to date on all hotel products, services, pricing & promotional offers.* Maximise sales revenues through up selling.* Provide information and literature about the hotel in person and via telephone.* Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.Night Audit* Act as manager on duty for the hotel in the absence of the Front Office Manager, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.* Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.* Ensure the accurate completion of the daily night audit in a timely fashion.* Oversee preparation of daily summary reports.* Work closely with the Housekeeping department to improve guest services and foster cross departmental ommunication.* Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager. Show less

* Welcoming guests to the hotel in a polite, friendly and helpful manner.* Dealing with late arrivals and assisting with early check-outs.* Check out departing guests using the hotel’s accounting system.* Taking payment from guests in the form of cash or credit cards.* Answering telephone inquiries promptly & professionally & transferring calls on.* Being a point of contact for guests should they have any queries.* Operating switchboard and… Show more * Welcoming guests to the hotel in a polite, friendly and helpful manner.* Dealing with late arrivals and assisting with early check-outs.* Check out departing guests using the hotel’s accounting system.* Taking payment from guests in the form of cash or credit cards.* Answering telephone inquiries promptly & professionally & transferring calls on.* Being a point of contact for guests should they have any queries.* Operating switchboard and directing calls appropriately.* Dealing with and resolving customer complaints.* Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, services, pricing & promotional offers.* Completing the night auditing procedures with accuracy and attention to detail.* Maximise sales revenues through up selling and marketing programmes.* Provide information and literature about the hotel in person and via telephone.* Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift. Show less