Marius Strioga Email & Phone Number

Lithuania

Vilnius, Vilniaus, Lithuania

Working with SaaS products specializing in brick-and-mortar screen signage, retail experience, and visitor insights.Architecting requirements for a proactive monitoring system.Conducting quality evaluations of the Support team's work (calls, chats, tickets).Creating Salesforce report dashboards for Support team performance monitoring.Proactively maintaining and updating dozens to hundreds of devices using the Balena platform, including purging and implementing campaign updates across fleets of several hundred devices for clients such as Purina and Johnson&Johnson.Specializing in numerous web applications and product lines.Leading Support efforts for new products, including testing, preparing documentation, creating SOPs, developing training materials, and training the team.Troubleshooting software across various layers, from root access CLI to client-side web applications.Troubleshooting diverse network issues and configuring mobile routers.Working with field techs on hardware and software migrations.Live remote implementations: assisting hardware(cpu, screens, IP cameras) and software installations.Assisting Operations and Finance teams by: Rectifying billing orders, contracts, and payment methods following the migration from Chargebee to Salesforce. Assisting with accounts receivable forecasts and reports. Supporting large-scale billing discrepancy cleanup. Consistently advising the Finance team on the intricacies of Salesforce billing/CPQ.Creating and leading OKRs (Objectives and Key Results).

Vilnius, Vilniaus, Lithuania

Vilnius, Vilniaus, Lithuania

SaaS Ratings & Reviews solution technical troubleshooting.

Lithuania

IT support, networking and cyber-security related

Lithuania

Customer support over the phone (English) / Supervisor / Social media support / Other internal roles