Marius Tapoi Email & Phone Number

Proud Generația Tech alumni, the national program for IT & digital skills development, a Digital Nation project in partnership with top companies in Romania - www.generatiatech.ro .Project Management Explorer, where I learned:Practical experience on fundamentals:How to build a business case;How to understand brand identity;Professional portfolio set-up;Stakeholder communication.IT Methodologies: SCRUM and Agile;About the software delivery lifecycle.Active part of the Digital Nation community, where nationwide members support each other in a continuous learning process, aiming for self-improvement and professional development. Being part of this community, I developed soft skills such as: teamwork, effective communication, autonomy, proactivity and solution oriented thinking.

- Identify, log and track escalations and manage them through to resolution. - Escalation acknowledgment and logging, identification of the actions needed to solve them.- Regular updates and communication and root cause analysis of the underlying causes.- Ensure early resolution of incidents and issues through pragmatic escalation.Acquired skills and knowledge:• Technical knowledge of IP Networking, Voice Networking.• Analytical and critical thinking; problem solving capability for complex issues.• Excellent communication skills.• Improving German language.

Brasov

- 24/7 Landline Network Monitoring.- Analyze events. - Perform troubleshooting and incident response on the systems.- Record incidents and correlate them with the events.- Apply appropriate workarounds.- Communicate with site technicians or third parties responsible for resolution. - Track issues through to resolutionAcquired skills and knowledge:• Prioritization• Incident Handling• Monitoring Infrastructure• Documentation• I've learned German language.

Braşov, Romania

- Interaction with business clients, identification of needs, counseling and communication with them.- Developing relationships with business clients, managing existing bases and identifying new clients.- Attracting new clients to the portfolio through specific activities: hunting, recommendations, etc.;- Tracking the evolution of each account in order to permanently propose the most suitable communication solutions.- Providing the necessary information about the operation and use of Vodafone products and services.- Checking the integrity, completing the contract and additional documents, invoicing and completing the warranty certificate, taking over and sending the equipment into service.- Making sales analyzes and reports.Acquired skills and knowledge:• Sales Management• Communication skills• CRM customer relationship management• Business to business• Negotiation

Brasov

- Polite and efficient information of existing and potential clients, answering their questions regarding the company's products, services and prices and contracts. The employee will pay attention to customer satisfaction.- Ensuring the increase in the use of Vodafone services through sales and customer retention activities in the network.- Providing information to customers, both those who use the service with prepaid cards and those who use the service with a subscription, as well as potential customers, individuals/legal entities, about the characteristics of products and services, prices, delivery, contractual conditions and assistance the technique.- Processing customer complaints, in a professional and polite manner, in order to resolve all aspects that are within your competence.- Identifying and understanding the communication needs of clients in order to propose for sale products and services that suit their needs;- Building, adapting and offering the customer an offer of Vodafone products and services in order to successfully conclude the sales process, contributing to the achievement of the sales objectives agreed through the individual performance agreement;- Preparation of daily reports.- Compliance with the bidding rules (acquisition and retention), risk assessment policy and financial policies related to invoicing, payment of services and products, guarantees.Acquired skills and knowledge:• Relevant experience in sales• Ability to motivate and finish tasks• Very good communication and organizational skills• Initiative spirit, orientation towards performance and desire for permanent professional development

Braşov, Romania