• Planning, managing and monitoring the activity of the Supplies Operations Specialists (15 HC) in charge of order and claims management within EMEA Customer Operations for the Supplies Channel business with direct shipments into 55+ countries and $4B + of yearly revenue. Accountable for execution on metrics, Partner Satisfaction and Employee Engagement.• Leading Supplies activities as part of EMEA Supply Chain priorities of delivering operational excellence while focusing on continuous automation and process simplification.• Representing the organization to external stakeholders during Partner conferences, Partner visits and acting as escalation point on operational issues.• Supporting WW driven initiatives of reshaping the Supplies Channel business with new supply chain fulfilment model, pricing and compensation strategies, via ordering data analysis, programs and processes transformation and Partner and business stakeholders engagement.

ERP Migration Lead for Supplies Operations• Managing and coordinating the ERP Migration project E2E execution including designing Business Requirements Development scheme, risk analysis, workload impact and compliance by analyzing •Supplies business landscape and translating it into supporting system features.Upscaling project management and business communication competencies as Order management work stream leader within an EMEA-wide project.•Successful deployment of the new SAP platform with zero business disruption and minimal Partner impact.

• Planning, assigning and supervising the functional work of Operational Specialists in the area of order management, developing and designing operational processes and flows in conjunction with Management input, Channel business needs and reviewing performance accordingly.• Analyzing ordering data and metrics and converting them into business outputs by implementing solutions, recovery plans, system upgrades, etc.• Acting as Subject Matter Expert and unique entry point for Supplies operations processes and linking with various cross-organizations functions (Distribution, Category, Finance and Supply Chain) in order to support management decisions on business strategies and programs.

• Coordinating order and claims management activities for a complex portfolio of Pan-European, Italian, Nordics and UK Partners.• Delegated as operational representative in major EMEA wide projects managing the deployment of deliverables in the team.

• Designing, testing and implementing standardized working procedures for the EMEA HR departments of one of the largest players in the fast-moving consumer goods industry•Acting as Recruitment Subject Matter Expert when participating in Customer review meetings on service deliverables