I filled the role of Solution Architect for a ITSM platform called Cherwell Software.The standard deployment of Cherwell includes an Out of the Box ITSM service desk, but my focus was more on business process automation with the use of this tool. The toolset is very easily configurable and allows for creation of items outside of the standard deployment contents.The customers that I worked on include:Adams and Adams (Attorneys) - Standard ITSM and Staff Take-On and MovementBidvest Bank - COSO Enterprise Risk Management, Fleet Management and Standard ITSMAlexander Forbes - ISO31000 with Capital Adequacy Enterprise Risk ManagementBank of Athens - Standard ITSMiConnect Telecomms - Full client project cycle from Sales Lead through to billingLetseng Diamonds - Standard ITSM with integration to Solar WindsCentral Bank of Lesotho - Cherwell Asset ManagementeThekwini Water & Sanitation - Standard ITSMOld Mutual - Highly customised ITSMMy responsibilities included:Business Analysis and documentationConfiguration and implementationPre-Sales

Analysis client needs and documenting how the Cura Software GRC suite can be implemented to assist in accurate and effective risk management.The analysis includes solution scoping sessions to determine what the client requirements are and the creation of specification documents which is used to customize the software. This includes the software interface as well as reporting.I am also responsible for scoping ad hoc requests for clients and assigning the needed tasks to consultants to complete.I am also responsible for quality assurance in all the solutions and / or work orders where I am involved in the scoping process.I am also still actively doing implementation and customization as a Professional Services Consultant.

Setting up and customization of Enterprise Risk Software for clients as well as creation of reports as specified by clients. I have been involved with SA and International clients ranging from small to large organizations including: - Depratment of Transport (Abu Dhabi) - Anglo American - Exxaro - Gauteng Partnership Fund - ARM - Statistics South Africa - PPS Insurance - Lion of Africa Insurance - Zadco (Abu Dhabi)

Deliver training on a Case Management System called FileStream and related applications which is used by Cogent Law.

Setting up and customization of Enterprise Risk Software for clients as well as creation of reports as specified by clients.I have been involved with SA and International clients ranging from small to large organizations including:- Depratment of Transport (Abu Dhabi)- Anglo American- Exxaro- Gauteng Partnership Fund- ARM- Statistics South Africa- PPS Insurance- Lion of Africa Insurance- Zadco (Abu Dhabi)

Coordinating of support relating to internal database and setting up of user documentation relating to the database.

Lecturing of Computer Related subject including:End User Computing 1 & 2Programming FundamentalsIntroduction to ProgrammingInternet Fundamentals 1& 2Business Information Systems

Contractor in the IT inductry doing support on Microsoft platform networks. Companies contracted to includes:SA BreweriesNampakBHP BillitonDimension DataVodacom