Responsible for the suitability, effectiveness and efficiency of all IT delivery processes, including project management, software engineering, service management and work management. Designed, implemented and managed the Old Mutual Software Process Improvement Programme towards successful achievement of ISO/IEC 15504 L3 process capability in terms of all key CMM L3 key process areas in 2006. Manage the IT Process Group (SEPG) and directs activities related to:Process EstablishmentProcess AssessmentProcess ImprovementProcess Support and Administration (Organisational Standard Process Asset Library)Process ArchitectureProcess MeasurementGeneric IT & Business Process Consulting

Managed the Retail "Programme Office" with specific responsibility to implement process and perform business case feasibility reviews, portfolio prioritisation & administration and benefits tracking of strategic business and IT projects.Managed and facilitated annual "Business and IT Strategic Alignment" initiatives. Formulating the business' "IT Demand" view and facilitated this into an "IT Supply Strategy & Budget"Lead the process stream on Old Mutual's corporate Knowledge Management initiative and facilitated design of the KM capability and establishment of various contributing special interest groups.

Senior Business Analyst responsible for business requirements management, data modelling, testing and user acceptance on various financial system IT projects. Specialising in Business Intelligence, Management Information and Balanced Scorecard systems.