Marius Tokaci Email & Phone Number

Canada

Based on advanced knowledge on the functionality of various options of the system, respond to a wide variety of hardware and software issues for users and staff at all levels of the organization. Using the existing ticketing system software (TOPdesk), provide detailed technical advice and support to users and staff by phone, chat, email, remote, or on-site.

Toronto, Ontario, Canada

• The position was part of the IT’s Support Services team and provided first response support for users. Utilizing strong customer service and technology skills, the position played a critical role to ensure users.
• Acting as primary liaison between the IT department and staff in all matters related to technical support
• Analyzed and resolved service incidents and problems, track and route… Show more The position was part of the IT’s Support Services team and provided first response support for users. Utilizing strong customer service.
• Analyzed and resolved service incidents and problems, track and route problems; provided recommendations implemented solutions, and documented resolutions
• Resolved technical problems related to network infrastructure and wireless technology; workstations, cellphones; Wi-Fi and VOIP systems
• Provided expertise and support for software and hardware package implementations, upgrades, and end-user applications; software and hardware configuration and deployment including installation, upgrades and.

• Front line support for MHPM Southern Ontario, acted as the technical resource for employees and local offices providing support for company and staff in all IT related matters.Reporting directly to MHPM IT Manager.
• Provided on-going user, applications and network support for MHPM domain &… Show more Front line support for MHPM Southern Ontario, acted as the technical resource for employees and local offices providing support for.
• Provided on-going user, applications and network support for MHPM domain & infrastructure; set-up and administration of third party applications; hardware/software/network components installation maintenance and.
• Provided staff training and responsible of inventory management;
• Helped to define information needs and priorities, technical architectures, standards and approaches relevant to the implementation of the IT strategy;
• Evaluate and made recommendations to IT Manager on new technologies, equipment, processes and standards for network and infrastructure hardware and software, assisted with preparation of requests.The company grew from.

• Acted as the primary liaison between all levels of the organization in all IT related issues.Initiated an IT department; purchased equipment, installed, configured and maintained Windows Server and Active Directory.
• Conducted daily maintenance of the information system; ensure server, network and individual workstations are in proper working condition at all times.
• Responsible for end-user support and training. Assisted staff with requests for various reports and presentations.
• Analyzed and resolved complex hardware and software problems associated with connectivity issues, desktop applications and office equipment; issues related to wired and WIFI network, software applications, server and.
• Responsible for all issues related to user support and computer setup. Coordinated with third party staff for repair and support and with HLC staff and vendors to resolves problems.
• Made recommendations regards network/system functionality; documented and communicated solutions, performed changes according with documented procedures; coordinated with third party staff for repair and support and.

Bachelor Of Science In It Management, Computer/Information Technology Administration And Management

(Equivalency recognized by the International Credential Assessment Service of Canada)

Network Support Specialist, Information Technology