• Lead technician for SCCM OS deployment and applications repackaging - Create Windows 7 vanilla image with set of applications for students or staff - Create separate task sequences for each faculty with appropriate set of applications - Create department based task sequences for IT teams (Systems, Applications, Network Engineers, Digital Marketing and Project Managers) - Create SCCM self-service application catalog - Lead tech for SCCM part of hardware refresh across university• AD and GPO administration - Investigate and resolve all AD requests - Create new and manage existing GPO’s• VMware Vsphere administration - Build and maintain VMware templates - Build and configure new virtual machines as per requests• Upgrade domain controllers from Windows Server 2003 to Windows Server 2008 R2

• Main technician for PRTG monitoring software• Build and configure additional DHCP server Windows Server 2012 R2 Core• Build and configure additional domain controller based on Windows Server 2012 R2• Assisting 3rd line support with GPO’s implementation • Monitored both hardware and software for errors and update them regularly to maintain proper functioning and flow of information • LAN support and troubleshooting

• Provided various levels of Technical Support across iPSL’s IT infrastructure platforms• Resolving incident and problem tickets assigned through Remedy call logging system• Implementing and delivering Workstation builds following prescribed build documentation• Adhering and following the change process to resolve technical incidents• Undertaking various documented Technical Support administration tasks• Building Virtual/Physical servers according to building documents

• Proactive monitoring and troubleshooting customer’s IT and telecommunication equipment like routers, switches and access points• Responsible for maintaining backup (Symantec Backup Exec) and patch management for supported systems• Implemented Group Policies to improve systems security

• Hardware and software installation• Troubleshooting a variety of IT Issues• Provided 1st/2nd line support• Configure computer networks• Provide technical support on site, email or over the phone• Maintained Windows Server 2003/2008, AD, DNS and DHCP• Configure wireless routers, access points and firewalls

• Implemented and configured Local Area Network• Administration of the company domain controller based on Windows Server 2008• Technical support for company users• Maintained company IT equipment including workstations, laptops, printers

• Provision of Layer 1 technical support to hotel guests across Europe and North America• Responsible for providing on time and accurate solutions to hotel staff/guests• In-depth software installation• Configuration and troubleshooting of a wide variety of network components including PCIMCIA cards, network adapters• Analysis, troubleshooting and upgrading network environment based on TCP/IP model• Coordination and support of various desktop hardware such as: workstations, laptops, routers, switches, Wireless Access Points – such as Cisco, Hewlett-Packard, and 3Com