• Increased department’s store sales participation by 20% by actively promoting online services in local communities and businesses• Using Microsoft Office software to write reports, produce department’s performance data and communicate with internal co-workers and senior management, and external authorities • Constantly receiving great customer service reviews from customer feedback software and actively promoting great customer service by coaching co-workers• Continuously achieving top 10 place in company’s results table by diligent performance management, training and team work• Driving new technologies implementation in store and department, and being the first point of contact for colleagues’ questions and queries.

• Working to tight deadlines - making sure that customers’ orders are completed and delivered within the required timeframe• Providing great customer service on the shopfloor and over the phone• Scheduling of department colleagues