•Primary technical consultant of the enterprise software for troubleshooting line of business applications•Extensive knowledge of troubleshooting tactics for software and hardware based on Microsoft Windows platforms•Oversee architecting, implementation, support and monitoring of Microsoft System Center •SCOM 2005, 2007 and 2012 Monitor and troubleshoot line of business applications/infrastructure such as MS Exchange, SQL DB, SQL DB Mirroring, SQL AlwaysOn, IIS, MS Clusters, Hyper-V, SCCM, based on ~2K physical and virtual servers across multiple datacenters Diagnose hardware, firmware, BIOS, driver, disk array, Converged Network Adapter (CNA)•SCCM 2007, 2012 and Systems Management Server (SMS) 2003 Assist architecting, implementing, migrating and supporting SCCM/SMS infrastructure with 1k locations and 15K client's Software, Patch Management strategy, including firmware, drivers and BIOS Experience with Change Management Controls for implementing baseline changes on MS Windows server systems under PCI compliance•Microsoft System Center Data Protection Manager 2012 Backup Virtualized Workload in Hyper-V infrastructure running on Cluster Shared Volumes•System Center Endpoint Protection 2012 •Data Center Operations Managing server infrastructure and processes related to those systems, capacity planning, providing support for implementation, problem resolution and maintenance of servers Asset Management, transitioning servers, assessing server loads and developing tuning recommendations Manage KVMs and Remote Access Controllers (Out of Band Network), Server builds, O/S deployment, hardware build/upgrades Hardware and application optimization, based on industry best practice including high availability for SQL Databases, SQL Mirroring, Microsoft Clusters•Hyper-V 2012 Host builds, management and optimization for host systems and virtual systems