• Manage client orders ranging from individuals to large parties, often multitasking to meet competing deadlines.• Maintain inventory, budget, and determine selling prices for a variety of baked desserts.• Advertise services through social media to reach new clients.

Areas: Labor & Employment; International Trade & Customs; Civil.Labor & Employment Attorney• Represented a handful of small and mid-size enterprises in labor disputes, including companies with operations in shipping, trucking, and marketing, among others.• Majority of cases dealt with Venezuelan laws around labor immobility (national firing freeze).• Reached a settlement through mediation in nearly all 200+ cases handled by the firm, negotiating agreements between company owners, employees, and judges as needed.• Achieved optimal outcomes for clients by avoiding trial, with significant experience in alternative dispute resolution and negotiation. Clients wanted to maintain their public image and avoid expensive and lengthy trials.• Successfully litigated and won the only case that went to trial during the 10+ years with the firm.• Drafted and prepared legal documents and agreements, including statements and settlements.International Trade & Customs Attorney• Represented clients in around ten cases involving illegal imports/exports and smuggling of goods.• Served clients in both prosecution and defense, on a case-by-case basis.• Negotiated with judges to reach compensation agreements and settlements to avoid prison time for clients.Civil Attorney• Represented clients in three divorce cases, including one involving minors.• Managed inheritance distributions (including property transfers) and will executions.• Prepared documents for a handful of property sales, including apartments and cars.

• Coordinated routes, scheduling, and dispatch for 20 technicians for this DirecTV subcontractor. • Managed brief customer service calls when technicians were en route. • Resolved customer service issues related to any property that may have been damaged during an installation.• Calculated and submitted payroll information for technicians.

• Held assistant manager role through several company acquisitions: started at Gloer 1 before it was acquired in 2005 by Aerocomm, which was subsequently acquired by Aerosat in 2006. In 2007, DirecTV acquired Aerosat.• Coordinated routes, scheduling, and dispatch for 20 technicians handling system installations, service calls, and repairs. Also managed brief customer service calls when technicians were en route.• Submitted payroll information for technicians, calculating paychecks based on hours and type of work done.• Maintained control of warehouse inventory (outflows), ensuring technicians had proper equipment each day.• Trained technicians in use of Oracle Siebel CRM system, including how to view routes and access scheduled jobs.• Organized opening of DirecTV branch in Phoenix, AZ in 2007, including supporting the hiring process for more than 20 technicians, preparing paperwork for drug testing, background checks, etc. Also coordinated planning meetings and ensured office had necessary supplies.

• Coordinated routes, scheduling, and dispatch for 30 technicians at this DirecTV subcontractor. • Managed brief customer service calls when technicians were en route. • Calculated and submitted payroll information for technicians.• Maintained control of warehouse inventory (outflows), ensuring technicians had proper equipment each day.

• Provided friendly service for customers, including receiving orders and ensuring they were completed promptly.• Handled all transactions, ensuring that accurate payment was received for each order.• Managed weekly store inventory and ordered desserts from distributor to restock as needed.• Regularly prepared the store for opening and completed closing procedures at the end of the day.

• Worked directly with judge to review cases and determine if offenders had met requirements for early release, probation, or other privileges.• Drafted case decisions including evidence and rationale for the proposed decision, which the judge then reviewed before making a final ruling.• Visited jail to interview prisoners and assess the conditions they were in.

• Gained familiarity with legal process and law firm practices while studying to received law degree.• Helped with paperwork, filing, and other administrative tasks.