Marissa V. Email & Phone Number

Milwaukee, Wisconsin, United States

-Led a multi-state team of account managers, ensuring successful implementation and client satisfaction.-Oversaw project management, training, and implementation targets, meeting timelines and milestones.-Supported team members in managing complex projects, providing resources, and meeting client schedules. -Led high-profile and challenging implementations when required. -Coordinated with the Training Manager to develop project tracking and communication strategies.-Collaborated with clients, sales teams, and team leads to define and evaluate project needs. -Ensured strong account relationships with corporate leadership and center leadership. -Supported the resolution of implementation delays and issues, escalating when necessary. -Assisted in new hire onboarding, training, and equipment preparation.-Contributed to recruiting efforts and conducted employee evaluations. -Represented the mission and values of the organization. -Presented project status reports as required. -Undertook other duties as assigned.

-Managed operational activities for over 450 accounts, ensuring quality, consistency, and compliance.-Oversaw complex projects and coordinated with internal and external stakeholders to meet client needs.-Trained staff in COVID-19 procedures and processes.-Led high-profile and challenging implementations as needed.-Coordinated with the Laboratory Manager for project tracking and end-user training.-Fostered strong account relationships with corporate leadership and center leadership.-Supported team leads with resolution of implementation issues.-Assisted in new hire onboarding and evaluation of onboarding success.-Collaborated with HR on recruiting efforts.-Presented project status reports as required.

-Managed office operations, including bookkeeping and administrative tasks.-Read and analyzed incoming memos and submissions, distributing them as needed.-Provided virtual assistant services and general administrative support.-Conducted payroll audits and processing, ensuring accuracy.-Prepared for meetings, recorded minutes, and managed executive travel arrangements.-Demonstrated proficiency in MS Office and related products.-Managed ongoing activities and tasks in a fast-paced environment.

Milwaukee, Wisconsin

-Designed and executed a comprehensive recruiting strategy, leveraging various channels.-Conducted interviews using reliable recruiting tools and methods, assessing candidate suitability.-Onboarded new employees, ensuring a smooth integration process.-Monitored and applied HR recruiting best practices.-Managed open orders for the branch, completing reports based on key metrics.-Oversaw P&L reports, internal staff reviews, and visa reconciliation on a monthly basis.-Handled all HR documentation, including payroll, PTO requests, yearly reviews, and worker's compensation claims.

-Managed office operations, including office and customer file maintenance, scheduling, and purchasing supplies.-Handled bookkeeping tasks, including invoicing, accounts receivable, collections, and data entry.-Prepared taxes, met with clients to review records, entered tax data into systems, and tracked returns.-Maintained confidential client information.