Mariya Khan Email & Phone Number

Birmingham, England, United Kingdom

Borehamwood, England, United Kingdom

• Handling high-risk escalations involving data/security, food safety, restaurant conduct, driver behavior and miscellaneous cases• Monitoring any potential brand-damaging contact and stepping in when necessary• Identifying complaint patterns and proposing plans • Liaising with senior stakeholders • Training new advisors and giving guidance

United Kingdom

• Liaise with the other departments to monitor and highlight online trends• Maintaining social media engagement across Just Eat UK Facebook, Twitter and Instagram pages• Providing real-time customer care service across all social media channels and email• Taking a proactive approach in escalating potential brand-damaging contact• Replying to reviews and comments on Just Eat Trustpilot page• Using platforms such as Zendesk, Adyen, Cybersource, Conversocial and Raveline• Monitoring and posting competitions/campaigns on Twitter

Leavesden

• Ensuring customer queries are answered with the aim of a first-time resolution • Managing queries across different platforms, including Facebook, Twitter, Email and Live Chat • Protecting customers personal information and adhering to GDPR and DPA • Providing the best Customer Care experience by satisfying the needs of our customers• Meeting quality objectives for performance • Communicating with internal teams to highlight trends in customer queries• Using platforms such as Gnatta, Power BI, Lucid Charts and MetaPack

Watford, United Kingdom

• Provided excellent customer service • Maintained the JD shop floor standards and for all displays• Completed Kiosk targets and provided alternatives on sales• Created daily floor plans for the team to maintain sections • Replenished stock levels when needed • Remained vigilant and took a proactive approach for possible crime of opportunity

Hammersmith

H.AZEEM is a growing brand specialising in natural gemstone jewellery set in sterling silver. Featured in some of the most-read high-profile fashion magazines such as Vogue, Tatler and Jewellery Focus.• Created marketing content for Facebook and Instagram • Produced newsletters with Mailchimp and analysed data • Managed Google AdWords, Google Analytics, TradeGecko and Shopify• Assisted with a Google AdWords campaign for Royal Ascot 2018• Edited existing photos and took new product photos for social media• Created and launched the Sakura web page (www.hazeem.co.uk/collections/sakura)• Assisted with business development related activities via B2B • Regularly maintained and updated the H.AZEEM website and blog• Increased search engine optimization (SEO)• Raised sales orders, created invoices and managed stock levels

Watford, United Kingdom

• Adopted a proactive approach to delivering excellent customer service• Assisted customers with outfit building and sales opportunities • Processed delivery efficiently, accurately and promptly• Maintained shop floor standards and stock levels• Carried out tag density checks and remained vigilant

Watford, United Kingdom

• Experienced in cashing up and managing tills• Completed targets in pushing store card sign-ups• Delivered excellent customer service • Processed refunds and exchanges in timely manner • Assisted with sale launches and visual merchandising displays

Bachelor Of Arts - Ba, Fine Art, First Class Honours

Activities and Societies: Photography society, Islamic Society, Volunteering for Charity WeekContemporary fine art practice incorporates.

Diploma, Foundation Art And Design, Distinction

This course was divided into 3 main stages: Exploratory, Pathway and Confirmatory. Alongside the programme we took part in Contextual.