Mariya Razak Email and Phone Number

Maintain the Salesforce platform by monitoring support tickets, user issues, and employee workflows.Configure and customize Salesforce to optimize loan processing workflows and increase automation.Streamlined Loan processing using Flow based automations for user workload distribution.Develop and maintain Salesforce reports and dashboards for stakeholders to monitor loan applications and metrics.Implement Salesforce workflows and processes to streamline short-term revenue generating Project, including data collection and analysis, credit calculation, and employee activity tracking.Work collaboratively with cross-functional teams to define, document, and implement business requirements, ensuring successful adoption and integration of Salesforce functionality.Automate alerts to loan managers when loan applications are submitted, improving response time and efficiency.Write and run scripts to cleanup and create consistency in the HTML Email signatures for all loan representatives

Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.Created tabular, summary and matrix reports and set up report email schedules for higher management.Worked on Service Cloud, focusing majorly on cases and solutions.Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.Integrated the Web Services for extracting the data from external systems.Created new Custom Objects, Assigned Fields, Dependent Pick-lists, Record Lists, Custom tabs, Components andCustom Apps.Used field level security along with page layouts to manage access to certain fieldsHands on experience in data management tools like Import wizard, data loader to maintain data quality.

- Education Cloud for K-12 - Salesforce.orgWorked for LOUPE - An Online School Management with customizable K-12 Architecture Tool Kit with integration of Work.Com for Online School Management that provides a tool with solutions that helps to review workplace readiness and keep the faculty, staff, learners, families, partners, and communities safe and informed during theCOVID-19 crisis.Designed and deployed custom objects, lookup and master detail relationships, custom tabs, custom validation rules.Planned and implemented security measures to safeguard vital school data.Created junction objects, page layouts, search layouts to organize fields and implemented picklistsWorked on various salesforce standard objects like accounts, leads, contacts, cases, reports and dashboards.Created multiple custom dashboards specific to Admins, teachers, students and parents.Resolved login problems, improved operations and provided exceptional client support.

Patient care coordinator, Quest Diagnostics - Santa Ana , CaliforniaServe as a liaison between patients, their health plans, and health care providers. Goal to develop open and effective channels of communication with each provider and member.Set appointments following protocols provided by Physicians and Contracted Health Plans. Maintain and update patient records as well as the status of care received using relevant software or tools. File documents and records to maintain a tracking system for quick data retrieval. Take appropriate action to ensure compliance with company policy and procedures, standards of conduct, and comply with state and federal rules, regulations, and laws.Establish and maintain effective working relationships with clientele.Successfully adapted in a high-volume, fast-paced working atmosphere and finished at the top of training class.

> Reviewed client's health profile including cholesterol panel, glucose, height, weight, BMI, body fat percentage.> Read, analyzed, and interpreted medical records, technical procedures, and related regulations. > Spearheaded a program to promote the healthy development of children with a focus on nutrition, and educated community members on related environmental health issues.> Educated patients about therapeutic nutrition, sanitation, food prep and presentation.> Reviewed and interpreted pertinent laboratory data and implications of results.> Cared for patients with special enteral and parenteral nutrition support in the ICU.> Planned individually-designed treatment programs to restore, improve, and maintain physical functionality.

> Facilitated an ongoing assessment of patient/family needs and conducted an interdisciplinary team care plan by conducting monthly patient case workshops and staff meetings to educate staff. > Provided dietary modifications to clients based on recent advances in nutrient research and provided therapeutic diets for clients with medical problems.> Partnered with local organizations and universities for interest in healthy lifestyle of the community.> Supported the annual National Diabetes program by preparing worksheets and communication materials.

> Educated and demonstrate patients on food intake requirements to safely achieve individuals’ goals. > Recorded detailed prognosis, treatment, responses and progress notes in patient charts.> Produced educational handouts to enhance patient comprehension of new concepts.> Provided one-on-one consultation and coaching sessions to patients