Mariya Reznikov Email & Phone Number

Ramat Gan, Tel Aviv District, Israel

Tel Aviv-Yafo, Tel Aviv District, Israel

- Crafted concise and engaging microcopy for medical video content with 10 million+ engagements across digital platforms- Edited and refined written material authored by other writers, maintaining consistency and accuracy- Collaborated with teams to align messaging with the intended tone, style, and educational objectives

Remote

- Consolidated relationship between VIP customers and the company by resolving arising issues with empathy and professionalism - Achieved customer satisfaction by identifying the needs and exceeded customer expectations by providing competent resolutions - Maintained an up-to-date knowledge of the game’s features and malfunctions

Remote

- Provided support to 20+ merchants and maintained customer satisfaction by assuming ownership and timely resolution of all issues.- Onboarded new merchants, including reviewing submitted applications, requesting missing documents, etc.- Checked/created internal settlement reports, while identifying and resolving any related issues, and answering merchant queries.- Coordinated with the chargeback teams, against well-defined deadlines.

Tel Aviv, Israel

- Was in charge of operational and administrative support to over 60 graduate students and over 10 faculty members- Managed a complicated admission process for over 80 incoming students by systematizing workflows and cooperating with multiple staff and faculty members- Handled many of the day-to-day details (forms, processes, letters) and logistics for all graduate student activities- Served as the point person and information source for all University and departmental policies and procedures relevant to graduate education

Petah Tikva Area, Israel

- Achieved successful delivery of solutions for various payment-related problems for over 50 customers daily- Executed work for technical and operational aspects of over 100 payments on a day-to-day basis and served as a focal point for partners and high-tier customers- Supervised a company-wide project by coordinating work between 5 different teams that brought a long-term issue to its full resolution- Built successful and trusting relationships with customers working on their most difficult cases

Karaganda,Kazakhstan

- Resolved challenges of adjustment to the new culture and environment for adoptive families and children- Provided daily organizational, cultural and emotional support for the adoptive families- Created atmosphere of comfort and support for the clients- Handled issues with the Government entities to ensure compliance of operations with country's rules and regulations- Assisted with daily organizational issues

Nur-Sultan,Kazakhstan

- Coordinated complex UNICEF assignments with the Government to achieve smooth cooperation and compliance with the UN goals- Provided administrative support to UNICEF employees to increase work satisfaction- Organized an international seminar for social workers and government officials in a leading venue in the capital city

Almaty,Kazakhstan

- Developed and implemented Excel database of all Graduate students of 600+ data points- Reorganized antiquated filing system of 80 graduate students from the files of 30 professors- Organized and managed 3 research methodology seminars in College of Social Sciences

Master'S Degree, Political Science

Political Communication track

Bachelor'S Degree, International Relations

- Foreign Policy and Diplomacy track - Minor in Law