Mariya Stepanova Email and Phone Number

Personalized interactions with customers and provided consistent experience when tailoring options for products and services Built relationships with branch partners and understood services offered to support proactively referring customers as complex needs were identified Utilized resources to accurately inform customers on features, benefits, and terms of bank products and servicesIdentified , captured,resolved,and escalated customer complaintsProactively engaging with customers through outreach via phone and emailEducated and connected customers to technology and shared the value of mobile banking options

• Performed routine teller transactions and customer support tasks efficiently through knowledge of bank procedures and products • Leveraged cues and conversations with customers to provide excellent customer service experience• Support customers and employees in resolving or escalating concerns or complaints.• Shared digital solutions with customers, as wells as made appropriate introductions to bankers• Completed operational activities while minimizing risks under established policies• Identified information and services to meet customers financial needs• Received status as a foreign teller and ATM Certification

• Greeted guests and prepared their orders.• Operated Point of Sale system/cash register to record the order and compute the amount of guest’s bill. Collected payment from guests and gave accurate change.• Performed Cash-In Procedure- accounted for all forms of money, bread, etc., during the shiftFollowed proper food handling, safety and sanitation standards during food preparation, service and clean up

· Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information· Advertised houses, apartments, and buildings · Made copies, sent faxes, and handled outgoing correspondence· Periodically sat in on meetings to transcribe notes· Organized files and calendar