Mariya Timerbulatova Email & Phone Number

Lake Worth, Florida, United States

• Developed and implemented scalable processes in 3 months, enabling growth from 0 to 20 clients without compromising service quality.
• Led a distributed team of 15 freelancers to attract content creators, increasing the active client base by 200% in 3 months.
• Designed and rolled out a client feedback system, boosting satisfaction rates from 70% to a consistent 95%+ over 6 months.

London, England, United Kingdom

• Developed strong relationships with top clients, leading to successful management of the top 15 Enterprise clients and exceptional customer experience.
• Identified upsell opportunities and collaborated with sales and product development teams, resulting in successful sales and revenue growth.
• Created and implemented a CRM system for the Customer Success Department, automating day-to-day tasks and improving workflow efficiency.

Sunnyvale, California, United States

• Developed strong customer relationships with clients, acting as the main point of contact for various departments to ensure customer satisfaction.
• Advocated for client needs with product management, resulting in successful roadmap implementations.
• Took ownership of escalated technical support tickets and actively participated in Quarterly Business Reviews with the Sales team.

San Diego, California, United States

• Managed a portfolio of 150-170 SMB accounts, maintaining a maximum churn rate of 4% quarterly.
• Identified and capitalized on upsell opportunities, resulting in a constant net retention of up to 105% quarterly.
• Achieved company and team-wide KPIs to drive scalability and growth agendas.

Manhattan Beach, California, United States

• Organized interview and hiring processes, serving as the lead contact for international clients.
• Built and maintained strong customer relationships, ensuring timely delivery of solutions.
• Developed trusted advisory relationships with developers and stakeholders.
• Communicated progress of initiatives to internal and external stakeholders.

Novosibirsk Region, Russian Federation

• Elicited requirements for customizing product templates, set up tasks in Asana, managed timelines, and provided successful results to clients.
• Conducted daily calls with clients and provided technical support on product features and peculiarities.

London, England, United Kingdom

• Managed project management and sales functions for a remote team at Magora Systems in London, UK.
• Collaborated with senior architects and business analysts to create proposals and estimations for client projects.
• Successfully won and managed projects totaling 300 hours of work, launching them within estimated timeframes.

Novosibirsk Region, Russian Federation

• Analyzed client's business objectives and proposed best-suited development approach based on requirements.
• Collaborated with development, QA, and UI/UX teams to ensure successful project implementation.
• Utilized PM tools like Redmine, Confluence, and communication tools like Slack for efficient project management.
• Achieved outstanding performance by converting the most leads in the team and developing a personal strategy for best results.