Internal Sales Customer Care Hubspot Admin
Current- Actively seek out new sales opportunities through cold calling, networking, and lead generation. - Follow up on inbound leads and inquiries promptly and professionally. - Conduct product or service presentations and demonstrations to potential customers. - Negotiate pricing, and terms of agreements with clients. - Generate proposals and close sales - Maintain a strong understanding of products or services offered and effectively communicate their… Show more - Actively seek out new sales opportunities through cold calling, networking, and lead generation. - Follow up on inbound leads and inquiries promptly and professionally. - Conduct product or service presentations and demonstrations to potential customers. - Negotiate pricing, and terms of agreements with clients. - Generate proposals and close sales - Maintain a strong understanding of products or services offered and effectively communicate their features and benefits to customers. - Keep accurate records of sales activities, customer interactions, and deals in the CRM system. - Collaborate with the sales team and other departments to optimize sales strategies and processes. - Serve as the first point of contact for customer inquiries, requests, and complaints. - Provide exceptional customer service by addressing customer concerns and resolving issues promptly and effectively. - Assist customers with product information, order status, and account management. - Process orders, returns, and exchanges accurately and efficiently. - Escalate unresolved issues to appropriate teams or management for resolution. - Build and maintain strong relationships with customers to foster loyalty and repeat business. - Continuously strive to improve the overall customer experience and identify areas for enhancement. - Stay updated on industry trends, market conditions, and competitor activities. - Participate in ongoing training and professional development to enhance sales and customer service skills. - Collaborate with cross-functional teams, including sales, marketing, and operations, to achieve company goals. Show less