A dedicated and certified professional with a strong foundation in civil engineering, I have carved a niche in the realm of technical support and software engineering. Holding a BS in Civil Engineering from New Era University, my journey has been marked by excellence and growth.At Infor PSSC Inc., I currently serve as a Technical Support Analyst, where I am the primary point of contact for customers seeking assistance with the Cloverleaf Integration Suite. My ability to navigate ServiceNow with finesse allows me to communicate and resolve technical issues efficiently, ensuring that every customer interaction is a step towards enhancing satisfaction. My proficiency in testing and troubleshooting, coupled with my commitment to fostering teamwork and identifying process improvements, enables me to contribute to the team's success.My time at Accenture, Inc. was a pivotal moment in my career, where I was recognized for my exceptional performance and swiftly promoted to Software Engineering Analyst / App/Cloud Support Analyst. There, I honed my skills in diagnosing and resolving system issues, providing maintenance support, and mentoring new team members. My collaborative spirit and dedication to resolving problems effectively were instrumental in my professional advancement.My early career with Sobida Motors Corporation as a Cadet Engineer was a testament to my ability to apply engineering principles to real-world projects. From evaluating contracts to ensuring compliance and managing procurement, I played a crucial role in the successful execution of construction projects.With a skill set that encompasses Cloverleaf Integration Suite, OneStream, SQL, BigQuery, and proficiency in tools like JIRA, ServiceNow, Confluence, AutoCAD, and SketchUp, I am a versatile professional. My certifications in various Cloverleaf specializations and OneStream Software further demonstrate my commitment to staying ahead of the technological curve.As I continue to grow professionally, I am eager to bring my expertise and enthusiasm to new challenges and opportunities. I am passionate about contributing to innovative projects that make a difference and am always looking for ways to enhance my skills and knowledge.