Design & Customer Experience,Customer Identity & Authentication team· Structure and plan evaluative and foundational researchinitiatives that address Customer Identity &Authentication team needs· Design, administer, and report on these research studies,producing associated materials (e.g. screeners, discussionguides, toplines, etc.)· Support generative and formative research

· Conceptualizes, designs, and manages research project studies throughout all phases for UX in interactive media (a total of 5 projects; 3 that have successfully led to publications)· Uses qualitative methods, such as observation and data analysis, to uncover design recommendations· Conducted surveys on player experience, such as immersion, and perceived emotional challenge· Writes and publishes UXR findings through papers presented in academic and industry conferences

• Assisted professors in teaching (a) undergrad Foundations of Video Game Design, (b) graduate Game Design Systems, (c) undergrad Game Design Experience, (d) undergrad Interactive Storytelling throughout instructional shifts during this pandemic• Collaborated with other instructors to prepare lecture materials, grade assignments, and mentor students in office hours both remotely and in-person• Lectured 1.5 hours weekly to two TA sections, each with about 40 undergrad students

• Designed, playtested, and executed research study for challenge design in platformer games using games user research methods, such as surveys• Assisted in writing an accepted conference paper about embodied collaboration in augmented reality (AR)• Conducted in-depth literature reviews regarding embodiment, tangible games, engagement, and failure

· AWS Customer Experience (CX) Research, Elastic Kubernetes Service (EKS) team· Developed and conducted a survey with about ~200 participants regarding user behavior and sentiment about current and future features in product/services· Analyzed quantitative (ANOVA) and qualitative data (coding) and presented findings · Conducted document review on all UXR reports to uncover pain points throughout the customer journey· Assisted with usability testing interviews · Defines… Show more · AWS Customer Experience (CX) Research, Elastic Kubernetes Service (EKS) team· Developed and conducted a survey with about ~200 participants regarding user behavior and sentiment about current and future features in product/services· Analyzed quantitative (ANOVA) and qualitative data (coding) and presented findings · Conducted document review on all UXR reports to uncover pain points throughout the customer journey· Assisted with usability testing interviews · Defines, executes, and writes research plans and findings to communicate with stakeholders Show less

• Moderated in-person lab studies with child participants using a modified SUS to assess engagement in beginner programming games• Conducted group qualitative analysis on data to write accepted conference paper• Compiled research literature and led weekly discussions on computer-supported collaborative learning for the Learning & Human-Centered Computing Group

• Assisted head Analyst/Programmer with technical needs of the cross-functional Developmental and Behavioral Pediatrics department at URMC• Held general technical duties such as data entry and organization, website analytics, generating reports, automated email distributions, and digital media creation