Sahla Marjan Email & Phone Number

Milton Keynes, Gb

Milton Keynes, England, United Kingdom

-Measuring and analyzing customer feedback to communicate results to top management and internalstakeholders to ensure consistent service quality.-Creating monthly reports in Power BI including tactical recommendations and discuss findings with regionalstakeholders.-Maintaining CX platform Medallia and coordinating the integration/automation of the platform andassociated tools.-Extracting and transforming Salesforce data and uploading it automatically using Python or VBA basedtools.-Expanding current survey program towards commercial customer touchpoints to understand reason for Customer Churn and drive Customer Retention.-Driving Competitive Intelligence projects to depict market trends and improve the positioning of our serviceportfolio.-Conducting customer surveys and interviews for various business cases, analyzing customer profiles toidentify trends and improve business strategies.

London, England, United Kingdom

-Developed new insight reports and enhanced communication of data within the business.-Performed ETL tasks to ensure that business information is delivered on time.-Undertook regular daily, weekly review of business-critical information to identify trends within the data.-Delivered business dashboard to the Department of Transport as part of National Rail Contract.-Interrogated and merged various datasets to understand the underlying impact on business trend data.

Guildford, England, United Kingdom

• Creating and automatically updating BI reports and in constant contact with the senior management team to detail their data-driven insights• Management of Mqube's ETL pipeline• Managing existing SQL database collections• Developing new tooling to increase accuracy of current metrics and fulfilling the analytics reporting requirements for different sectors of the business using statistics, machine-learning and data transformations.

Helping to adapt and improve reporting dashboards and the pipelines that feed them.• Transforming complex data into easily digestible chunks of insight that are understandable for designers andexecutives alike.• Learn and apply various model development techniques.• Building reports appropriate to provide operations with business value via adding line of sight tomanagement.

Trivandrum, Kerala, India

• Analysed data and created reports with Business Intelligence tools like Power BI.• Reduced manual effort by 70% by automating and optimising reports using SQL server.• Developed dashboards to showcase data visualisation using power BI.• Applied various tools and techniques for data cleaning and quality checks.• Assisted in presenting data results to clients for maximising the profit.

Master Of Science - Ms, Data Science

• Business Analytics • Data Science Principles • Cloud Computing • Natural Language Processing • AI and AI programming Choosing.

B.Tech, Electronics And Communication Engineering