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@fusionbposervices.com
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1 phone found area 923
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Marjo D. is listed as Operations Supervisor at RemoteVA, based in Philippines. AeroLeads shows a work email signal at fusionbposervices.com, phone signal with area code 923, and a matched LinkedIn profile for Marjo D..
Marjo D. previously worked as Quality Assurance Supervisor at Fusion Bpo Services and Program Manager at Citius Solutions Corporation. Marjo D. holds Ab Philosophy, Philosophy And Religious Studies from San Carlos Seminary College.
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AeroLeads found 1 current-domain work email signal for Marjo D.. Compare company email patterns before reaching out.
Organized and methodical leader with over 15 years of experience in customer service, technical support, and project management. Certified LEAN Six Sigma Yellow Belt. Great communicator with expertise in client relations. Over 10 years of experience in data analytics, visualization, and reporting.
Listed skills include Sql, Testing, Training, Quality Assurance, and 26 others.
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New York, New York, United States
Oversees remote freelancers from all over the globe Works with clients on performance evaluations and salary concernsTracks freelancers' attendance and manhours Coaches freelancers on performance and productivity concerns Prepares payroll and addresses pay disputes Graveyard Shift (EST) Tools: HubStaff, Google Suite, Discord, OpenPhone
Cebu, Central Visayas, Philippines
Oversaw Quality Assurance Specialists supporting businesses from the technology, sales/retail, and health verticalsDetermined Quality Assurance strategies by facilitating RCA sessions, KPI reviews, CI Projects (LEAN Six Sigma), and capacity planningCollaborated with Operations and Training Leaders to ensure delivery of KPIsPrepared call center performance reports by collecting, analyzing and summarizing data and trends, and reporting these to clients and stakeholdersGraveyard ShiftTools: QMS, Zoho, Service Now, MS Office 365,Bright Tree, Etc.
Cebu, Central Visayas, Philippines
Determined call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysesManaged and nurtured client relationships through business reviews, data analysis and reporting, and regular standups with clients and stakeholdersAccomplished call center human resource objectives by planning, monitoring, appraising, and reviewing job requirements and allocation; planning and reviewing compensation actions; and, enforcing policies and proceduresPrepared call center performance reports by collecting, analyzing, and summarizing data and trends, and reporting these to managementShifting Schedule (Day and Night) Tools: HootSuite, Google WorkSpace, Microsoft 365, Etc.
8F Skyrise 3, Cebu It Park, Apas, Cebu City, Philippines 6000
Led 3 teams and 3 team leadersHeaded data gathering, analysis, visualization and reportingTracker team performance and KPI achievementCollaborated with clients and stakeholdersShifting Schedule (Day and Night) Tools: iCall, Google WorkSpace, Microsoft 365, Etc.
8F Skyrise 3, Cebu It Park, Apas, Cebu City, Philippines 6000
Oversaw a team of Demand Generation Experts Managed the flow of day-to-day operations. Tracked team performance and presented business reports to stakeholdersCollaborated with clients on business reviews and standupsDevised team strategies to achieve KPIsGenerated scorecards and coached outliersShifting Schedule (Day and Night) Tools: Ashima, iCall, Google WorkSpace, Microsoft 365, Etc.
8/F Skyrise 3 Bldg., Cebu I.T. Park, Apas, Cebu City, Cebu
Trained a Demand Generation group for a year and was responsible for Frustration Management, Customer Service Skills Enhancement and Sales and Marketing trainings in the organization.Set weekly Service Level Agreement (Evaluation and Coaching Targets).Conducted Training Refreshers with focus on QA and Effective Communication.Monitored and evaluated front line agents's calls.Coached outliers in terms of performance and quality.Oversaw performance and quality trends.Shifting Schedule (Day and Night) Tools: Ashima, iCall, Google WorkSpace, Microsoft 365, Etc.
Sll Building, Lagon Techno Park, Banilad, Mandaue City, Cebu
Managed a group of 10 Quality Assurance Specialists as the QA Lead for two (2) years Responsible for the preparation, implementation, and assessment of QA policies in the organization.Set weekly Service Level Agreement (Evaluation and Coaching Targets) for QAsConducted Training Refreshers for Various Programs with focus on QAGenerated scorecards and coached QA outliersHeaded data gathering, analysis, visualization and reporting
Sll Building, Lagon Techno Park, Banilad, Mandaue Cit, Cebu 6014
Monitored and evaluated front line agents's calls.Coached outliers in terms of performance and quality.Oversaw performance and quality trends.
Cebu It Park, Apas, Cebu City, Cebu 6000 Philippines
Assisted Customers in their Internet Connectivity Issues as a National Helpdesk Tier 2 Support.Resolved escalated calls from Tier 1 technical support agents.
4Fl, Jy Square Mall, Lahug, Cebu City, Cebu 6000 Philippines
Provided Technical Support to Hotels, Communities and Residences in the US, the UK and Australia.Resolved call escalations from other tech support agents.Coached outliers (agents) on their customer service and communication skills.
Quick answers generated from the profile data available on this page.
Marjo D. works for RemoteVA.
Marjo D. is listed as Operations Supervisor at RemoteVA.
AeroLeads has found 1 work email signal at @fusionbposervices.com for Marjo D. at RemoteVA.
AeroLeads has found 1 phone signal(s) with area code 923 for Marjo D. at RemoteVA.
Marjo D. is based in Philippines while working with RemoteVA.
Marjo D. has worked for Remoteva, Fusion Bpo Services, Citius Solutions Corporation, Taking You Forward, and Convergys.
You can use AeroLeads to view verified contact signals for Marjo D. at RemoteVA, including work email, phone, and LinkedIn data when available.
Marjo D. holds Ab Philosophy, Philosophy And Religious Studies from San Carlos Seminary College.
Marjo D. is listed with skills including Sql, Testing, Training, Quality Assurance, Team Management, Customer Service, Project Management, and Blogging.
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