Marjon Van Strien Email & Phone Number

Rotterdam, South Holland, Netherlands

The Hague, South Holland, Netherlands

• Continuously analyzing guest data and feedback to identify the needs and expectations of the guest
• Convert these insights into useful improvement opportunities or pilots (international) and translate this into epics, features and business cases
• This resulted in 50% contact reduction, 95% satisfaction rate and a CES of 1.2
• Supporting the multidisciplinary teams in optimizing, improving and redesigning processes, self-service, web and app
• The implementation of customer feedback measurements such as: CES, NPS and CSAT
• Creation and implementing of a contact strategy

Den Haag En Omgeving, Nederland

Promoted to a specialist role and received more responsibility and a broader project management scope.

Den Haag, South Holland, Netherlands

As part of my job at Landal GreenParks I have been asked to fulfil a temporary product owner role for the innovation team Service.

Leidschendam

• Responsible for the switch from offline to online. By phasing out various paper-based communication tools and introducing the Landal GreenParks App, the My Landal account and various mailings after booking.
• Implementing and coordinating of all guest communications after booking for more than 90 Landal parks in eight countries and communicated in seven languages

Rotterdam Area, Netherlands

• As part of my marketing job at Wolters Kluwer I was responsible for the brand Legal Intelligence and set-up all marketing activities.
• Organising client events
• New product introduction campaigns
• Online marketing campaigns
• PR activities
• Social media

Alphen Aan Den Rijn

• Writing marketing- and campaign plans
• Creating and executing lead generation campaigns
• Manage the effective deployment of the marketing budget
• Define and execute social media strategy and update the social media channels
• Work in close relationship with the creative agencies
• Google Analytics and Google Adwords

Reuver

As part of my marketing job at Wolters Kluwer I was responsible for the brand Schulinck.

Raamsdonksveer

- Google AdWords- Google Analytics- SEO- Design and development of new brochures- Define new marketing strategies- Translatation of website in French, English and German: www.drypools.com- Handling phone calls and administration

Waalwijk

As part of my dissertation for the MSc Marketing Management and Strategy, I've created a B2B marketingplan for the company AVEC to enter the UK craft market.Graduated with: 74% (distinction)

Amsterdam, North Holland, Netherlands

The creation of an improvement plan for an intranet site of ING. This intranet site is used by approximately 60.000 ING employees all over the world. In order to create the plan 80 interviews have been done in 3 languages. The improvement plan is accepted within ING.Graduated with a 9.

Paris Area, France

During the third year of my study International Business and Languages I did an internship at NeXtime in Paris. NeXtime is an international company which sells clocks all over the world. They are also agent for the brand 'Handed By' and the 'Nijntje lamp'. Within my internship I was responsible for the sales in France of the Handed By products. I also.

Post Master, Customer Experience Strategie & Organisatie, 8,7

Master Of Science, Marketing Management And Strategy, 74% (Distinction)

Social Research Design, Marketing Research, Competitive Marketing Strategy, Contemporary Issues in Marketing, Marketing Management.

Bachelor Of Commerce, International Business And Languages, 9

Dutch, French, Spanish, English, Marketing, Communication, Finance, Purchase Management, Cultural differences, Sales. Specialisation.

Exchange Program, International Business

I studied 5 months at the University of Valladolid, Spain, as a part of my study International Business and Languages. The courses were.

Havo, Profiel: Economie En Maatschappij & Cultuur En Maatschappij